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Business Profile

Dry Cleaners

Zips dry cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction was on January 19th, 2024. I brought in my suit jacket to be dry cleaned and when I came to pick up my item, they gave me the wrong jacket. We realized after 6 weeks when my husband was about to wear the jacket that it was the wrong one, which is why I did not report it sooner. When we brought the wrong jacket back to Zips, they said they could not do anything to replace my product, even though it was their mistake the products got swapped. We are looking for compensation for the suit jacket (valued at ~$150).

    Business Response

    Date: 04/11/2024

    The customers jacket was brought at 3:07pm and tagged using a tagged that shows their name and information less than 10 minutes later.  In our system, no other clothes came into our store within that timeframe.  The jacket that was tagged was a black suit jacket.  Customer claims it is not hers, but there is absolutely no evidence we have made an error.  No other customers were affected (i.e. someone else missing a piece of clothing) and there are no red flags in our computer system, which can point out if something *** not be correct.  The customer is asking for the full and new value of the jacket.  I question how old her jacket is, what condition it was in before bringing it to clean.  Even if there was evidence of an error, which there is most certainly not, paying for a brand new jacket doesn't seem to make sense when that *** not be what the customer lost (aka, she did not purchase this jacket new in 2024, then bring it to the cleaners).  Every item has a depreciated value once it is brought from clothing stores. I sympathize with the customer, but also cannot hand out money when they claim something is not theirs and my camera system and computer system tell me otherwise. 

    Customer Answer

    Date: 04/18/2024

    Thank you for reaching us out. I understand it was used jacket so can accept 50% of original amount equals to 75$. How can I have evidence for the mistakes at their end. I checked it when my husband was ready to wear and it didnt fit him. Why would I check all the clothes when picked up from the dry cleaner although I have checked it was black but never lifted the flap to see the size or brand. Hope this case gets resolved soon.

Zips dry cleaning is NOT a BBB Accredited Business.

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