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Business Profile

Computer Services

Software Sockets LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Computer scam in which they sold me a firewall program for $799.99 which, after hiring my own it person to investigate my computer, he found that the purchased program was not even installed. Just a scam to collect money. I have since cancelled my ** card on which the charge was made and this charge is being investigated by ****************

    Business Response

    Date: 07/06/2023

    Hi Team,

    As per the customer's desired resolution and our refund policy we have processed the Refund as the customer is not satisfied, Attached is the Refund Receipt of the same.
    Please let me know if there is anything else we can do to help the customer.

    Regards,

    Software Sockets LLC

  • Initial Complaint

    Date:01/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract signed on 09-30-2022. Amount of $399.99 to fix computer for three years. Instead of fixing computer, they hacked my computer. and started to change my bank accounts. I called and was told that they couldn't fix it so they would credit my account. by direct deposit only. They couldn't credit my credit card. I called and canceled my account, on 12-2-2022 and was told that they would send a check that was two weeks ago, and no check or phone call since my call. I took my computer to a dealer and had mal-ware removed and cleaned. This cause a week of turmoil to change all my accounts.

    Business Response

    Date: 01/14/2023

    Hi Team,

    WE HAVE ALREADY PROCESSED A FULL REFUND FOR THIS CUSTOMER. Attached is the refund Receipt for the reference

    Regards,

    Softwaresockets llc

Software Sockets LLC is NOT a BBB Accredited Business.

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