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Business Profile

Tutoring

SpiderSmart Learning Center of Gaithersburg

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Details:My daughters, ****** **** and **** ****, were enrolled in reading and writing lessons with *** ***** at SpiderSmart Learning Center Gaithersburg, scheduled every Thursday from 4:20 PM to 5:20 PM.On May 15, 2025, an incident occurred during class. *** ***** attempted to take Sophias work to review, but since she was still actively working on it, she declined to hand it over. Despite her refusal, *** ***** took the paper from her desk. ****** felt disrespected by this interaction, and her sister ****, who was present, shared that sentiment.I reported the matter to the centers director, *** ******, who investigated the issue. However, he claimed that ****** had a conflict with another student during class, which allegedly contributed to the situation with *** ****** ****** did not agree with that assessment.Following this incident, I requested a refund for the remaining sessions, but *** ****** responded that the payment had already been processed and was non-refundable. We ultimately agreed to pause lessons until Ms. ******** the girls previous teacher, returned in June.Since then, I have followed up multiple times via email asking when Ms. ******* would be returning so that my daughters could resume their lessons, but I have received no response from *** *******Due to the unresolved nature of the incident, the lack of accountability, and the ongoing communication issues, I no longer feel comfortable sending my children to this learning center. I am requesting a refund for the unused portion of the prepaid lessons.

SpiderSmart Learning Center of Gaithersburg is NOT a BBB Accredited Business.

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