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Business Profile

Towing Company

Miller's Towing and Recovery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/31/2023 I parked behind a store and walked in. Within a minute I came back out to get something from my car. My car was missing. Miller towing had taken my car. I was parked in a row that was not marked no parking. The sign clearly showed paring to the left of the sign would result in towing. I had parked to the right that had nothing stating no parking. A by standard saw me walk away and saw the tow truck (hiding behind a building) immediately pull up to take my car. The by standard took a photo of them doing this. I was gone for less than 2 minutes. When I called they said my car had not even made it back yet. Their lot was 8 minutes away. I showed the photos and was told they changed the rules but have not gotten a new sign showing it was both sides. They refused to let me have my car without paying them. This is a scam and they should be shut down. They are being allowed to commit car theft due to having a tow truck. You can not just tow a car that is parked in an area that is not labeled no parking, private parking ect.

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/9/23. On this date I went to millers to retrieve my car that was towed the night before. I paid 150 to get my car out the tow pound . When I drove off the lot , i instantly turned the corner to my bumper hanging off the front . I instantly called the company back to tell them about the issue . I drove right back literally 30 seconds away . After I approached the employee to tell him the issue again . I took pictures of my car and I also have the pictures that the tow employee gave to me which is insufficient. I called the police to let them know the issue . It’s like when they hooked bumper , it came right off and and it was out right back on just to mask that it came off . The employee was insubordinate and rude to the manner . Just want the business to take responsibility for their mistakes. They have no pictures after they unhooked the car onto the pound . It’s just a he say issue with no good facts . They say by Montgomery county law they don’t have to take pictures after the car is towed . Truly that’s highly unacceptable . I say this because the hook of the tow truck can damage your car tremendously . That’s the case in this manner.

Miller's Towing and Recovery LLC is NOT a BBB Accredited Business.

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