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Business Profile

Moving Services

JR Moving Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************************* quoted me for a move from an 880sqft house to a 1500sqft house for 7 hours. However, I moved a good portion of my household goods the day prior, so when the movers came they only took almost 5 hours for the complete move. They also broke a piece of my flooring during the move. This move was Saturday, August 31, 2024. I emailed them about the charge and the damage to my floor, and have not received any replies besides just them saying they escalated the claims I made but I never hear from them unless I email them. It's been almost a month since the move and no resolution or reply.

    Business Response

    Date: 12/04/2024

    To whom it may concern.
    In regards to this matter we would like to inform you that we have been in contact with **. ****** and that we are in progress to a resolution I regard to this complaint.
    We ask to please reopen this case.
    We are working on a fair compensation amount to satisfy ** ******.
    Truly: **** *******
    At JR MOVING CORP.
    **********
    Thank you.

    Customer Answer

    Date: 01/09/2025

    The issue with JR Moving Corp has been satisfactorily resolved. After having worked with JR Moving Corp, they were able to successfully resolve the concern and to my satisfaction. They have been very pleasant to work with and understanding. I can say with certainty, JR Moving Corp is an excellent company to do business with. 

  • Initial Complaint

    Date:06/18/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5 15 2024 Paid down payment for a future moving date.. Sales manager name is *****. Cancelled contract on 5 29 2024 and promised full refund. Never received refund. Explained to us that credit card was not accepting payment. promised to send check after I followed up with ***** on 6 6 2024.. Spoke to ***** today 6 18 2024 and still have not received the check promised. He stated thyat he is looking into it.. Just want my promised full refund of $259.00 dollars.

    Business Response

    Date: 06/26/2024

    Hello ****************, 

    We would like to extend our sincerely apology for the inconvenience this may have caused you. 

    As you have stated earlier, we initially attempted to refund your booking deposit in the amount of $259.00 back to the credit card that the original payment was made with. Unfortunately the credit card has been cancelled and refund was not received by you.

    We have issued you a refund check and we are attaching a copy of it to this email as a proof. Check is on its way to your address in *************** 

    We hope this resolves the issue with the refund for your booking deposit. 

    Thank you very much

    Management office

    JR moving Corp

    Customer Answer

    Date: 06/28/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21869494

    I am rejecting this response because:
    I was again promised to receive check last week. I still have not received the check.



    Regards,

    *********************








    Business Response

    Date: 01/15/2025

    Here is the information you requested regarding this matter.


    Truly: Mark @ JR MOVING CORP. 

JR Moving Corp is NOT a BBB Accredited Business.

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