Complaints

This profile includes complaints for Green Health Docs LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Green Health Docs LLC

  304 Delaware Rd Frederick, MD 21701

• 

  Green Health Docs LLC

  2085 Bicentennial Pl Beaumont, TX 77706-2528

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used greenhouse docs to receive my medical Marajuana license in ******** from the state of ****. A doctor and representatives said that I wouldnt qualify as out of state, which is not Missouri law. I asked for a refund but the doctor wouldnt refuse or approve me even though he said I didnt qualify. I tried to cancel a next day appointment and deal with it on my own. They wouldnt give me a refund. I called multiple times and talked to multiple **** and did talk to a doctor. Im doing it again to get a refund but this is a shady practice and I was not told upon paying that I had to use the service once I paid or I would not get my money back. This business doesnt know state law for proper approval or denial. This is a big issue for those who have used this service and have been inaccurately approved or denied.

  Business Response

  Date: 09/26/2023

  I spoke with ****** ***** on 09/22/2023 after becoming aware of the situation via BBB compliant. Ms. ***** and I did come to an agreement that we both felt was fair. ******** was refunded a portion of her appt fee. She was seen and certified by another provider the next day. Even though Ms. ***** was seen and certified, I agree that her time was wasted and she should be compensated for it. It is Green Health Docs responsibility to ensure the information being given is up to date and true in regard to whatever state a patient is being seen. The provider fell short in this instance. The provider is fully educated on the new laws that took place in ** over the last year now. We cannot apologize enough but hope we made it right in end. ****** was advised if she needed anything in the future, please reach out to me. Again, I may be reached at ************** or ********************************* We thank you again for allowing us another chance to make you happy. 

  Customer Answer

  Date: 09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Kocpa

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1-14-23 I called Green Docs Health for information regarding how to obtain a medical marijuana card for pain for trigemnal neuralgia. I have been to my family doctor plus three neurologists that prescribed medications that do no good plus have terrible side effects. I immediately asked the person who answered the phone if the process involved sending records to them on the computer as I don't know how to do that. She assured me that would not be necessary and set up an appointment to become certified and took my credit card information for the payment of $120.00. She then sent me a link that required giving them all my personal information, including SSA number and birthdate, which I unwisely filled out and then the next step required downloading and sending them my driver's license and proof of medical condition. I don't know how to do that so I called back and the man I talked to suggested asking someone to help me which I don't have. My daughter is ill and I don't want my neighbors knowing my business.
  
  I asked to have to appointment cancelled but he kept asking me to reschedule and after a long argument he finally relented and said my money would be refunded which it hasn't but it probably hasn't had enough time.
  
  My concern is now they have all my personal information which could be used for identity theft. I didn't finish the application but don't know how long the information remains on my application. I have frozen all three credit bureau accounts plus notified Social Security that put a lock on my account. Hopefully this will give me some protection but I will still have to reverse the process if I want to purchase anything that requires a credit check. I hope you can find out how long Green Health Docs keeps personal information and who has access to it and how it's safeguarded. They also need to be truthful with those who call for information instead of immediately signing them up for a service they are not able to access.

  Business Response

  Date: 01/24/2023

  Customer was refunded the day the request for refund was made. I assured the customer that her personal information was destroyed and would not be used for anything further. There is an expectation that customers have done some research on their own. These are state sponsored programs. When participating in any state program, you will likely need to supply your personal information.

  Customer Answer

  Date: 01/26/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  
  The person who called me assured me that my personal information would be deleted. The refund for my cancelled appointment appeared on my credit card a week after my request although it is still pending at this time (1-26-23.)
  
  
  
  I was disappointed that instead of accepting any responsibility whatsoever for this problem, the person I talked to laid it all on me. The first person I talked to in my initial call gave me false information to the first question I asked but yet I was the one to blame for not doing research. All of this could have been avoided if she had just been truthful, research or no research. I would have ended the call and it would not have gone any further.
  
  
  
  Also, being a state sponsored program does not mean their employees are actual state employees that are vetted as state employees are. Anyway, I am relieved that my personal information has been deleted. I just hope the person who called me with this information is more truthful than the first person I talked to.
  
  
  
  Thank you BBB for your help.

• Initial Complaint

  Date:01/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment for which I was forced to prepay $179. The doctor did not show up to the appointment so I called customer service, was promised a refund, and then proceeded to find another service since they said they wouldn't be able to help me the rest of that day. Then, after paying a different doctor, I get a phone call from them saying "they decided to charge me anyway and give me the license" even though I'd already gone through a different service and promised a refund. I am amazed by their lack of business ethics.

  Business Response

  Date: 01/24/2023

  ***Document Attached***
  
  The provider sent me documentation from this client that proved they had conversed, and the patient was issued a certification. When the documentation was mentioned to the client they hung up. Client then disputed their payment. Once a payment has been disputed, I can no longer Just refund the payment.
  See Attachment/File: Chen - Copy

  Customer Answer

  Date: 01/25/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  The phone call I received was AFTER I was promised a refund, and the caller did not in any way disclose that this phone call was in place of that refund, nor that that 2 minute call of just asking my basic name and information "counted" as a consultation, I simply answered the phone, answered as to who I was and what the appointment had been regarding, and never disclosed that I would be receiving the certification instead of my refund, which I was promised. Furthermore, the company LIED in their response to the BBB, I did not end the call, WE SPOKE ON EMAIL about the *****, which is yet another example of their pattern of deceit and unprofessionalism.

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I scheduled for a 4:00 PM PDT appointment waited for 20 minutes, the doctor never showed up, called support and was told over and over I wouldn't be allowed a refund and could only reschedule. I pre-paid for a service and was not given my service I want my refund, I don't care that I can schedule it another day I no longer wish to use your service as it is VERY clear how professionally this business is run if they force you to pre pay and then refuse to give you any sort of compensation besides a reschedule, it was supposed to be convenient for me, I prepaid so it would be, and I was told "tough luck you don't get a refund" this needs to be fixed immediately

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/11/11) */
  The provider this patient was going to see was stuck in a snow storm. As soon as the provider got home, she started contacting all the patients. The Call Center HUB is located in MD and works off Est zone. The state this patient was scheduled for is Washington they are on PST. By the time the provider knew she was going to be late the call center was closed. I am happy to give a partial refund. After reviewing the call it appears this client asked for a refund if the provider didn't show for the rescheduled visit.

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for an appointment well in advance for October 11, 2022 at 4pm. The "doctor" (Mariah ******* never showed up. The staff tried contacting her, but she wasn't answering. I had to leave to go to work (it was only supposed to be a 15 minute appointment) and Ms. Grispi called me at 4:40pm and wanted to have the consult while I was driving. I said I already rescheduled and didn't want to video call and drive. She was very rude and hung up. She called back again, mumbled something and hung up. I got a call later saying Ms. Grispi cancelled my next day appointment. She was extremely unprofessional for not showing up and she has all my medical records. I still haven't received a refund. I've attached the folllowing :
  z.jpg the original appointment
  z2.jpg the rescheduled appointment made by staff
  z3.jpg the cancellation by Ms. Grispi
  
  They won't answer my questions regarding the refund.

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 7, 2022/10/21) */
  ***Document Attached***
  Tracy ******* had a telehealth appt with Green Health Docs. These appts are no different than being in a doctor's office. It is to be expected that your appt may not be at the exact time you scheduled for and that you should allow for extra time. After 15 mins of waiting for the provider to show to the appt, Tracy ******* contacted Green Health Docs to let us know the provider was not on the appt and that she needed to go back to work. Tracy ******* was yelling and cussing at the representative and would not allow the representative to explain the situation. We contacted the provider right away. The provider contacted us right back. She explained she had encountered an emergency at the hospital she works at and would be right with Tracy *******. Due to it being an emergency, Green Health Docs was not notified right away which led to us not being able to notify Tracy *******. 30 mins after the scheduled time Tracy ******* and the provider connected. During this call it seems there were some unpleasant comments made to the provider from Tracy ******* that led to the provider deciding against certifying her. A refund request was submitted for her that evening and processed the very next morning. Management sent Tracy ******* an email apologizing on behalf of the provider along with documentation proving her refund was completed. She was very unhappy with this and did not believe her refund was processed because the money was not back in her acct. I explained to her that we cannot control processing time. I have attached email conversation with Tracy ******* and a copy of the refund receipt. Please let me know if there is anything else I can do for you.
  
  
  Consumer Response /* (3000, 9, 2022/10/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  There was zero cussing from me. Ms. Grispi called 40 minutes later while I was in the car. I told her it was unsafe to have video call while driving. She got irritated and said she wouldn't treat me. she then called again and was extremely unprofessional.