Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We wanted to install a pool in our backyard and had been working with the city to get this complete. One of the pre-requisites for this was to get the electrical outlet in the middle of the yard repaired by a licensed contractor and work was performed on 9/15/23. Handyman on-call advertises themselves as being licensed for electrical but the subcontractors they used are not licensed nor did they apply for a permit even though we expressly stated this requirement from the city (also the scale of this work requires a permit per Baltimore city regulations as it is not a simple repair). My wife and I had been in contact with the manager who attempted to get this resolved with the owner but the owner has been reluctant to return calls. We simply asked for a licensed electrician with an established permit to review the work done so we can provide this information to the city before the pool permit expiration approached (November). Even if they provided resolution at this point, we'd need to refile the permit with the city and try again which has been a very long task. We have been very patient up until this point and while we appreciate their staff attempting to resolve the situation, the owner had promised to resolve this but now is not returning calls or providing updates. I spoke with the manager Frank who was very helpful but can only do so much and the last update I received from him was that the owner asked him to "stop reminding him" on the topic.
  
  Additionally, as a side note, the original person they sent to do this job stood in the back yard for an hour and stormed off the job when his helper arrived and left a hole open near the work site (hazard). Once we rescheduled, the work was performed but the dirt in the backyard was never backfilled properly and a different hole was left partially open (hazard).

  

  Business Response

  Date: 10/20/2023

  Hello

  The refund check was processed this week and will be mailed next week.

   

  Regards,

  Vita Z.

  Customer Answer

  Date: 10/23/2023

  
  
  Better Business Bureau:
  
  
  We are accepting the response given the check is received and in the correct amount requested.  I'm disappointed that the owner never returned calls to resolve this situation himself as we've been using the company for over 10 years and this is the first time we've ever had an issue. Per your response, if the check is not received, we will be asking BBB to reopen the case.
  
  
  
  Sincerely,
  
  
  
  ****** *** ****** *****