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Business Profile

Heating and Air Conditioning

YB Mechanical LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company came on 31 March 2025 to check my hot water heater. They informed me they needed to order the part. He stated the part would be ordered that day and they would call me within 24 hours. Today is 9 April 2025 and no parts or they have my heater is still not fixed. I paid the company $100 (check). It was cashed. They stated they would be 9 April 2025.

    Business Response

    Date: 04/16/2025

    Thank you for the opportunity to address this matter.
    We sincerely apologize for any inconvenience the customer experienced while waiting for the repair of their water heater. We understand how important hot water is to any household and appreciate the customers patience.
    Upon inspection on March 31, 2025, our technician identified that the thermocouple on the water heater had failed, which prevented the pilot from staying lit. The part (Thermocouple #*********) was ordered promptly on April 1, 2025, and we documented the case number ******** with the manufacturer.
    While we regret that there was a delay in communication, we are pleased to confirm that the repair was successfully completed on April 9, 2025, at 8:06 PM by our technician, ********* *******. The faulty thermocouple was replaced, and the water heater was fully operational by the end of the visit. Our technician reported that the customer was satisfied with the work at the time of service.
    Again, we apologize for the gap between the diagnosis and the installation, and we are committed to improving our communication during the parts ordering process to avoid similar concerns in the future.
    If the customer has any further issues or needs additional assistance, we would be more than happy to help.

    Customer Answer

    Date: 04/22/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    The technician was very professional and apology for the delay.  Thank you!!

    Regards,

    ******* *********


YB Mechanical LLC is NOT a BBB Accredited Business.

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