Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Daraile ********** known as Munchy the ****** on June 7th for a specialty service. He was advertised on his social media accounts as a subject matter expert in the service I requested. So, I trusted I would receive the services desired. However, the quality of services that was rendered did not exemplify the services advertised. I initially paid $350 for the service and during my appointment he was ******* through my services to get to an engagement that was not mentioned to me prior to booking my appointment with him. When I arrived home, I noticed there was wiring exposed in my hair. It was not fixable on my end. Therefore, I reached out to him about the issue, and he admitted that he did it wrong would ONLY fix it if I paid $150. So, I made an appointment for June 12th to get something fixed that wasn't my error. However, during this appointment he erroneously cut my hair again. This time, I was severely cut, and he covered up the mess he made with something I did not request. I did not know at the time but once I got home the quality of services began to be exposed. I experienced severe burning and itching. I reached out to him on how to best resolve the issue because this was the second encounter for the same service within a week's timeframe. Unfortunately, he was very rude and unprofessional and canceled the appointment that I made to attempt to rectify the issue. At this point, I wanted to receive the money back for the services I received because I was not treated fairly and scammed out of money for services that did not reach the standard of his advertised work. I am out of $500+ and have severe scarring on my hair for his inability to live up to the expectations of what he falsely advertised. I am hoping to have a resolution to the issue and bring awareness so others will not have to experience what I endured.

  Business Response

  Date: 09/16/2024

  Good afternoon! I received this notification because I was notified about how a customer was not pleased about his service.

   

  when I first received the message from Mr ******* I told him I have experience in doin the hair replacements however when I offer these services I offer a client consultation bfor doin any work. 
  

  in this consultation I meet with the client to do measurements , the main goal your trying to achieve with your hair & I also than take a deposit to order the unit so its a accurate fit & texture for the client. Price 150

  however Mr. ******* declined insisted on moving forward with out..  I than told him that would be his decision but not what I prefer.

  moving forward prior to the appointment. Mr ****** came in the day of just so happen he had the wrong size hair piece and I had to make the adjustments. Did he leave pleased or satisfied- he was ok
  

  the following day he than reached out via social media about how the hair piece didnt fit his head and he wanted to make some adjustments 

  I then told him again the unit was not his correct size & adjustments had to be made

  We came up with a decision if he wanted to come back another time so we can fix the issue 

  I openly agreed but I also insisted to make the hair piece order on my end & I didnt charge him full price I offered him the maintenance rate just to help out 

   Mr .******* replied iv ordered the hair piece I said Ok its totally up to the client if they wanna go there own way with the purchase but like I said I also make the purchases for my clients that iv been working with for the past years or so.. iv never had a bad hair unit experience and my work speaks for itself 

  but however after the work was done I showed Mr. ******* he also replied he appreciated the work & my time 

  it was the following day Mr. ******* reached out via ************ he appreciated the work & time & effort I put in he was pleased 

   

  but it wasnt til Mr ******* reached out booking another appointment for the following weekend I replied *** you booked for a particular hair cut on my book & the cut he rocked was not that so I was unsure if thats what he meant to book.  I thought he meant to book for a maintenance. However this was not a maintenance 

   

  this was a redo all over again for a cut I replied in on via social media Hey *** if you do NOT like what your getting when you come back Ill give you a refund after the service he than replied with a whole lot of messages in which I thought was very rational it was a lot I told him I dont have problems like this so I canceled his appointment & did not wanna serve him because I did not want this to be a on goin thing.