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Business Profile

Optometrist

Chevy Chase Eye Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Because of a new insurance plan (1/2024), using anew eyeglass provider - Chevy Chase Eye Design. Saw optometrist, Dr ******* Johnson on 3/13/24 (a week after seeing my retinologist- am a type 2 diabetic.) was escorted int optician office after x am; sat down and was immediately sown what were designer (hi-end) frames. Asked price of frames and optician said,Depends. Was not aware of change in vision from current glasses I provided. The change was negligible; new glasses not required. Paid $854.70 with debit card.Next day called to cancel order and get refund; was told lenses were in progress and could not get refund but frames cost could be refunded ($304.70) Thats when it got hinky. Have not been able to get a refund and getting the runaround by the optician, **********************, Have not received glasses, Not advised of return or credit policies. Want to cancel ENTIRE order based on lack of cooperation and lack of transparency. Have reported this to my bank to credit the charge. That is underway.

    Business Response

    Date: 08/08/2024

    We take Complaints and feedback from our customers very seriously. We have since then been working closely with *************************** to find a plan of action to resolve her concerns. Rest assured that this case has been resolved.

    Feel free to reach out if you have any additional questions.

Chevy Chase Eye Design is NOT a BBB Accredited Business.

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