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Business Profile

Anesthesiologists

Capital Anesthesia Partners LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Anesthesiologists.

Complaints

This profile includes complaints for Capital Anesthesia Partners LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Capital Anesthesia Partners LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/24/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 2, 2024, I called the company to dispute a $41.40 bill. They told me the process, which is I can send them a written dispute and they would review it. So, I wrote the written dispute and emailed it to them that day. Now 7 months later, I have followed up with them over 25 times via email and phone. Every time I get ahold of them, they say the account management team will get back to you. I have not heard from them once in 7 months. As a result, this has incurred immense toll on my mental health. This has caused an incredible amount of stress over 7 months. This is extremely disappointing for a company to have business practices it does not follow. During this time, they moved my account to a collection agency, and I have had to explain to them multiple times of the situation.

      Business Response

      Date: 09/24/2024

      This matter has already been addressed by ***** *****, MBA, FACMPE, Chief Operating Officer of Capital Anesthesia Partners.  See attached email correspondence that I had with the patient on August 7, 2024.  Additionally, attached is the anesthesia consent form signed by the patient.

      In short, (1) the referring provider advised him that anesthesia would be necessary for his procedure, (2) the patient signed an anesthesia consent form authorizing care from Capital Anesthesia Partners and allowing CAP to bill his insurance, and (3) the claim was properly submitted and adjudicated by his carrier correctly.  The balance due is an accurate reflection of our work and his contract for insurance with ***** as well as our contract to provide services to ***** members.  Additionally, we are not able to adjust balances for co-insurance, deductible or co-payment per our contract with ******

      This matter has been referred to our third party collections agency.  Payment can be made directly to them by contacting ************.

      Customer Answer

      Date: 09/27/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** *****

    Capital Anesthesia Partners LLC is NOT a BBB Accredited Business.

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