Reviews

This profile includes reviews for Master Seal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Master Seal, Inc.

  21 Fontana Ln Ste 104 Baltimore, MD 21237-4617

• 

  Master Seal, Inc.

  8205 Harford Rd Parkville, MD 21234-5704

Review Details

• Review fromLawrence H

  Date: 12/08/2023

  1 star
  Master Seal Windows and Doors: Consumers Beware!
  I recently had Master Seal back in my home to inspect all 14 windows they sold me 4 years ago. Problems and defects include: Broken Window Locks; Cracked Casings; Broken Window Seals (fogging); and all 7 of my south facing windows are showing signs of external distress (buckling). Beyond the disappointment of having invested $12K(+) in failing windows, Master Seal REFUSES to provide me a repair quote without a down payment on labor costs. Granted the windows are covered under warranty, and I can almost accept having to pay a reasonable labor fee to complete the repairs, but for Master Seal to refuse me a copy of the inspection report, and demand a deposit in order to provide me an “estimate” is absurd. After multiple discussions I can only conclude that they have no interest in resolving this. Poor Construction, Shoddy Craftsmanship, and a completely indifferent Customer Service Department. Not good at all.

  Master Seal, Inc.

  Date: 01/02/2024

  As the owner, I appreciate the opportunity to clarify our service process regarding this specific customer's request for a window inspection. Our commitment to transparency and customer satisfaction is paramount and we take it to heart.
  For inspections requested beyond the two-year post-installation period, we have a nominal service fee of $135. This policy, which was communicated clearly to the customer prior to the visit, helps cover the costs of our team's on-site evaluations. However, we always strive to add value for our customers: if any service work is subsequently undertaken, this fee is deducted from the labor charges, essentially making the inspection complimentary.
  Once the inspection is completed, the findings are handed over to our estimating department. They meticulously assess the need for parts and labor. It's worth noting that most parts are usually covered under the manufacturer's warranty at no extra charge, providing significant savings to our customers. The service fee predominantly addresses labor costs, only for work needed beyond our comprehensive two-year labor warranty.

• Review fromLawrence H

  Date: 12/08/2023

  1 star
  Master Seal Windows and Doors: Consumers Beware!
  I recently had Master Seal back in my home to inspect all 14 windows they sold me 4 years ago. Problems and defects include: Broken Window Locks; Cracked Casings; Broken Window Seals (fogging); and all 7 of my south facing windows are showing signs of external distress (buckling). Beyond the disappointment of having invested $12K(+) in failing windows, Master Seal REFUSES to provide me a repair quote without a down payment on labor costs. Granted the windows are covered under warranty, and I can almost accept having to pay a reasonable labor fee to complete the repairs, but for Master Seal to refuse me a copy of the inspection report, and demand a deposit in order to provide me an “estimate” is absurd. After multiple discussions I can only conclude that they have no interest in resolving this. Poor Construction, Shoddy Craftsmanship, and a completely indifferent Customer Service Department. Not good at all.

• Review fromJOHN B

  Date: 05/23/2023

  1 star
  i wouldn't waste my time on this company. had scheduled an estimate and the fat *** general manager( William ** ******* )came out and took a look at what was needed under 20 seconds and threw a number on a card and said let me know and started to leave. i said i have 2 door on the side also and he looked at and said $8000 For 2 small doors he. explained the process under 25 seconds and left. his fat *** must of had a lunch appointment at the buffet.
  you should definitely search your other companies
  shame we cant put a zero

  Master Seal, Inc.

  Date: 01/04/2024

  We are compelled to address your review, particularly concerning the tone and content of your remarks.
  Regarding your interaction with ******* ** *******, we wish to clarify that he is a dedicated professional with over 40 years of experience. ******* is known for his thoroughness, punctuality, and professionalism, consistently arriving on time, well-equipped with samples and informative brochures.
  It’s important to note that the duration of your appointment was approximately 25-30 minutes. During this time, ******* was not permitted entry into your home and had to conduct the consultation at the front picnic table. This unusual setting, combined with the fact that ******* was frequently interrupted and unable to fully communicate the details of our services, may have contributed to the perception of a rushed meeting. *******’s objective was to be efficient and respectful of your time, particularly as the focus seemed to be solely on obtaining measurements for personal use.
  However, the language and personal insults used in your review are deeply concerning. Such disrespectful commentary is not only inappropriate but undermines the professionalism we strive for in our customer interactions. Our team values respectful and courteous communication and we expect the same level of decorum from our clients.
  We take your feedback seriously and are committed to continuous improvement in our services. We are open to further constructive discussion, but we request that future communications be conducted with respect and focus on the specific aspects of our service.

• Review fromMia H

  Date: 11/23/2022

  5 stars
  I contacted several door companies about replacing two large sliding glass doors and some basement windows. I opted to deal with Bill at Master Seal after consulting with a few companies. He was a pleasure to work with because he was straightforward, thorough, and patient. He also provided me the most cost-effective option. Tony and his crew answered all of my questions during the installation, and I am extremely pleased with the results and their service.