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Business Profile

Educational Technology

Osmosis dba Knowledge Diffusions Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/11/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 10, 2025, I signed up for a six-month access plan on the Osmosis.org website. I explicitly agreed to a six-month term only and did not authorize automatic renewal. I was never informedeither during sign-up or via emailthat automatic renewal was part of the plan.Yesterday, I was shocked to discover that my plan had been renewed for another six months without my consent, and my card was charged $159. When I contacted Osmosis on the same day, they refused to issue a refund. This is unacceptable. Their decision to sneak in an automatic renewal without proper disclosure is a predatory tactic designed to exploit customers.I am a disabled veteran. I do not have an extra $159 to pay for services I never asked for. This underhanded practice is not only unethicalit borders on fraud. Their website provides virtually no clear path to cancel or prevent this kind of renewal.I demand an immediate refund, and I will be warning others about this companys shady renewal policies. No one should have to go through this.

Osmosis dba Knowledge Diffusions Inc is NOT a BBB Accredited Business.

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