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Bay Display

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    in May of 2022 I sign a contract with Bay Display to have an advertisement for one year at a local gym.the cost for the year was 358.00. for almost the past 2 years they have taken out that amount every month for a total of 5,728.00. I also did not renew my contract when it expired in may 2023
    i have sent numerous emails and left messages and no one will respond to my request to be reimbursed for money that was wrongfully taken from my account.

    Customer Answer

    Date: 03/21/2024

    here are the charges that were wrongfully taken from my account 

    Business Response

    Date: 04/04/2024

    The amount is not correct.  However,  she got a refund.

    Customer Answer

    Date: 04/04/2024



    Complaint: ********



    I am rejecting this response because: they only refunded 716.00 which is 2 payments made December 5th and November 19th 



    Sincerely,



    ******** ******

    Business Response

    Date: 04/10/2024

    That is correct.   Two payments.

    Customer Answer

    Date: 04/10/2024



    Complaint: ********



    I am rejecting this response because: they still owe me money and they are not even attempting to pay the money that they stole from my bank account. I was only refunded those two payments is because I made a complaint with my credit card company and they refunded it, bay display did not refund it 



    Sincerely,



    ******** ******

  • Initial Complaint

    Date:03/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought ad space (physical space on the community board at ********************** in *******, **) from Bay Display for our small school, ***************** in *******, **. The email from the business owner, ***** ****, along with the contract, stated that the ad space is $458 for a calendar year, to start on the day we supply the artwork."5. Affordableits only $458.00 for the entire year!"*** **** approached us with this advertising opportunity in 2022 and we passed on it, but decided to buy it in 2023 since it was a pretty good deal.We provided a credit card number when we signed the contract. We were first charged in July 2023, then were charged each month following, until we noticed in October and called *** ****, who responded by email. I explained the error - "Thanks for emailing. I just learned this week that we have been charged multiple times for our display ad at *********************** We agreed to pay $458 for the year, but have been charged 4 times! Can you please let whoever handles billing know that it is not a recurring charge? We will also need to be refunded the last 3 charges, totaling $1,374. "She responded "I will take care of it. " on October 13, 2023. We have heard nothing from her since, and were charged again on November 20, and we emailed again. "The ************* was charged another $458 on November 20, which brings the amount we are owed $1,832." She has not responded or answered the phone since October, and we had to deactivate my school credit card so we wouldn't be charged anymore. We have reported fraud to our credit card company for all the charges over the agreed upon $458, but have not yet been refunded. We have a signed contract for the ad, & emails from *** ****, who has gone silent. *I did stop by the golf course and our ad is there. The manager said he never saw anyone post it, and he isn't aware of anyone else buying space, and has never seen or met *** ***** This is all very strange, and we cannot afford this.

    Business Response

    Date: 03/16/2024

    I do not know anything about who she spoke with at FRGC.  However, everything else seems to be accurate.

    Business Response

    Date: 03/27/2024

    Yes

    Customer Answer

    Date: 04/16/2024

    Hello, 

    Thank you for following up on this case. The business has still not refunded us on the amount owed, so it is not resolved. 

    Best,

    ******

  • Initial Complaint

    Date:08/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March of 2023, we agreed to a contract to advertise with Bay Display for Clustered Spires Golf Course in Frederick, MD. We were charged $458 on 3/29/23 and told in the contract and in the email that the fee is to cover an entire year. We were then charged $458 twice more (once on 4/30/23 and again on 6/2/23), for a total of 3 charges. After the charge on 4/30, I reached out understanding that mistakes are made, and asked for a refund. I received a response that it would be taken care of. Then we noticed a second overcharge on 6/2. Again, I reached out asking for the refund of 2 overcharges. As in the past, I was told that it would be taken care of. I have now called multiple times and sent a last effort email trying to get a refund for the $916, with no avail. She has not responded to my email, or returned any of my phone calls.

    Business Response

    Date: 09/07/2023

    Except for "she has not responded to my email, or returned any of my phone calls.," this statement is correct.

    Business Response

    Date: 09/11/2023

    Yes.  Yes.

    Customer Answer

    Date: 09/14/2023

    The owner of the business has not addressed how the issue will be resolved and how my money will be refunded. She seemingly has only agreed with the statement of "yes yes" that she has not refunded me. She has not stated whether she intends to refund the money, when, or how. I would like to get the $916 back that I'm due as these were fraudulent charges. From reading other posters on here, it seems as if this is a common thread with her, and I am due my refund. I have attached details to show the signed contract along with a screenshot of the 3 charges, with no corresponding refund.

    Business Response

    Date: 09/26/2023

    I did respond on September 7th.  Again......except for "she has not responded to my email, or returned any of my phone calls.," this statement is correct.

  • Initial Complaint

    Date:06/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** from Bay Display reached out to our company in November of 2022.She offered 1 year of advertising at a local golf course for a one time payment of ****** We signed up and gave her our credit card for the payment. Fast forward to June, our bookkeeper noticed our card has been charged monthly since November for $358 each month. Thats a total of $2864.00 in charges. Original agreement was for a 1 time $358 charge. Unfortunately we didnt catch this until now and our credit card only allowed us to dispute charges 3 months back. Thus out of the 8 charges, 1 was approved, 3 have been disputed through the credit card company, but 4 unauthorized charges totaling $1432 remain. The business and ***** are non responsive to regular mail, email, and phone calls/voicemails.We are seeking a refund for the remaining unauthorized charges total $1432. *****, would you please do the right thing and refund us? This business seems to thrive by charging customers month after month despite their contact being a 1 time payment. ******. This is a fraudulent and crooked practice.

    Customer Answer

    Date: 06/13/2023

    Please find attached the files with the ***************** requested and email.

    Business Response

    Date: 06/22/2023

    My response is:   I disagree with ****** assertion that Im nonresponsive to regular mail, email, and phone calls/voicemails. And, This is a fraudulent and crooked practice. here...

    Customer Answer

    Date: 06/27/2023

     
    Complaint: 20169362

    I am rejecting this response because:

     

    There has been no responses to our calls, voicemails, emails, or US Mail that we've sent to the business.  It's a fact. . .   There's no room for disagreement. 

     

    Business Bay Display seems to practice offering 1 time payments for 12 months of advertising and then doesn't stop charging the credit card after the 1 time payment.     To me, that is fraudulent and dishonest.  To each their own, though.  

     

    I would be happy and would rescind my complaint if the business refunds us the money that they wrongly charged us.   We really just want our money back.  

     

     


    Sincerely,

    **** *****

  • Initial Complaint

    Date:10/28/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Donna **** reached out to me in February 2022 to be apart of the advertising display at Benfield Sports Center for $558.00 for the entire year. After my art was approved I was told that my year would start in March 2022, where I have been charged now $558 every single month. I called and emailed Donna and she doesnt ever answer the phone. She emailed back in September saying she'll take care of it. I have followed up with emails and phone calls to see how I am going to be refunded the additional months and she will not return my calls or answer my emails.

    Business Response

    Date: 11/18/2022

    Business Response /* (1000, 5, 2022/11/06) */
    For the most part, she is correct in her statement.


    Consumer Response /* (2000, 7, 2022/11/09) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I am still looking to see how Donna is going to refund me the additional money

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