Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Associations

Council of Unit Owners of Canterbury Riding Condominiums

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Associations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in Canterbury Riding in ****** , Md. I have been in communication with ***** ********* ******************* Manager for ****************************** Ms. ********* keeps saying it is up to the "board" to approve my fence application and that ***************************** is not responsible for approving or denying applications to build a fence. I asked if I could have the email address and phone number of the board and Ms. ********* told me ******************* Managerment bridges the gap of communication as the board is a group of volunteers so they do not give out their contact information. We are expected to go through management for any questions we have". So I am being told management is not responsible for approving applications, but at the same time I have to speak with management and cannot speak with the board. This is the worst hoa I have ever dealt with. I am filing against the Canterbury Riding **************************** board. I will not close this case until my fence is approved and need BBB to please assist. Since November 2024 I have been seeking approval to build a fence in my backyard. My first application was denied because it was missing a sketch. I reapplied a second time with a sketch on 12/17/2024. I was supposed to receive a decision. By 1/16/2025. I did not receive a decision and no one emailed me, called me, or placed a message in our online home owner portal. I decided to call on 2/13/2025 only to find out that my second request was denied. If I didnt call no one would have updated me. I submitted a third application on 3/13/2025 and still have not received a *********** this point I am frustrated as it is now over FIVE months since I sent my initial application and still cannot get approval to build my fence. Fence and deck connection will build the fence and has provided the requested information. Canterbury Riding **************************** c/o ***************************** ***********************************************

    Business Response

    Date: 05/15/2025

    Our law office serves as general legal counsel to homeowners associations and condominiums in *********  The complaint does not relate to any matters involving our office, rather is addressed to a condominium client of our office.  We are forwarding the correspondence to our client for their review and appropriate response.

Council of Unit Owners of Canterbury Riding Condominiums is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.