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Business Profile

Moving and Storage Companies

McGriff Movers
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8.16.25 hired McGriff to move me. I had additional items and was told I would be charged an additonal $500.00. I was actually charged an additional $800.00. On the contract Box A was already checked off I did not select Box A. I tried to dispute the additonal $300.00 with the owner emails attached. He did not reimburse for the additional charges or damaged items. I was also told I selected Option A for declaration of value. I was not shown this or explained this. This option was already selected. If you look at the Bill you will see the A is the handwritting of the Movers not me. The A matches the A in Shipper and State section under Origin and the Destination Street and State. They prefilled that out not me. I emailed you the rest of the document because they are too large to upload.

    Business Response

    Date: 09/19/2025

    We did not over charge you at all. And we didn't select option A for you. Absolutely did not over charge. Before we start any job you must sign the top which is permission to start and binds the contract. Then the middle which is if you decide to opt in or out of insurance. Your son literally moved every piece of furniture himself after we placed it down to put felt on the legs, feet whatever you prefer to call it. At one point t your son got behind one of my guys and said that was satisfying when they were working which is extremely unsettling. To end this response we didn't overcharge you or damage your home. We have nothing but great reviews on every platform. Not sure what your problem us. We bent over backwards to accommodate every phase of this move. Have a chit chat with your kid. He scratched your floors. And you already attempted a charge back with my credit card processor. You are rude, cheap and making g things up and I will make sure everyone knows about it.

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