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Business Profile

Beauty School

Rob Roy Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty School.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started classes in October of 2023 at ******* academy located in **********, ma. I'm concerned In Regards to my loans and grants that my school is receiving to pay for my education as well as extra fees and moneys being paid out of pocket that are separate from my loan and grants. I would like help with knowing which documentation I would need to present as well. Thank you! ***************************

    Business Response

    Date: 06/18/2024

    Our Financial Aid Administrator and the South Schools Director met with the complainant today, Tuesday, June 18, 2024, regarding her concern and inquiry sent to the Better Business Bureau.

    The complainant was questioning whether she should be receiving money back from her Pell ****** The complainant stated that she was advised by her friend that she does ratchet street things with that her friend gets money back from her Pell *****s at her school. The complainant then stated, her friend advised her to go to the Better Business Bureau to get money back.

    Our Director of South Schools explained to the complainant the differences between credit hour disbursements versus clock hour disbursements and over awards on a ledger account. The complainant does not have an over award or over payment on her account currently, she in fact has a tuition balance, therefore, she is not eligible for a check from an over payment of her Pell ****** The Director of South Schools went over her ledger statement with her that showed both disbursements of her Pell ***** and FSEOG ***** as well as her loans (subsidized and unsubsidized). We additionally explained that if she ever did receive a ***** that caused an over payment that the process would be for her the student, to sign for either receiving the overage funds back by a check or applied to her student loans directly. That choice would be hers, however, at this time she does not have an overage on her account.

    We provided the complainant with a copy of her ledger statement as well as her ******************* Sheet that provides her financial package.

    The Director of South Schools also explained that should she have any questions regarding her financial aid package, that her Financial Aid Administrator, whom she sees daily, would be happy to answer any questions or concerns she may have.

    Business Response

    Date: 06/18/2024

    The Financial Aid Administrator and the Director of South Schools met with the complainant on Tuesday, June 18, 2024, regarding her concern and inquiry sent to the Better Business Bureau.

    The complainant questioned whether she should be receiving money back from her Pell ****** She stated that she was advised by her friend that she does ratchet street things with that her friend gets money back from her Pell *****s at her school. She then stated, her friend advised her to go to the Better Business Bureau to get money back.

    The Director of South Schools explained to her the differences between credit hour disbursements versus clock hour disbursements and over awards on a ledger account. The complainant does not have an over award or over payment on her account currently, she in fact has a tuition balance, therefore, she is not eligible for a check from an over payment of her Pell ******

    The Director of South Schools went over her ledger statement with her that showed both disbursements of her Pell ***** and FSEOG ***** as well as her loans (subsidized and unsubsidized). We additionally explained that if she ever did receive a ***** that caused an over payment that the process would be for her the student, to sign for either receiving overage funds back by a check or applied to her student loans directly. That choice would be hers, however, at this time she does not have an overage on her account.

    We provided the complainant with a copy of her ledger statement as well as her ******************* Sheet that provides her financial package.

    The Director of South Schools also explained that should she have any questions regarding her financial aid package, that her Financial Aid Administrator, whom she sees daily, would be happy to answer any questions or concerns she may have.

Rob Roy Academy is NOT a BBB Accredited Business.

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