Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

A & J Auto Mechanic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this person 3,000 for a window control arm, fuel pump, oil change and he broke the engine cover and sealed it with glue now it cannot be changed I paid for a more expensive fuel pump for the warranty and now I can't She wants to give me a receipt for her, the control arms she put in are super old, they look like they're going to break, it's a disaster and I want a professional to come and see all the damage she did to me.

    Business Response

    Date: 09/13/2024

    To Whom it may concern
    In response to the complaint ID : ********.
    Customer: ***************************
    ******************************************************************
    Daytime Phone: **************
    E-mail: *********************
    This Car was in the shop for over three to four months due to the extreme Labor that needed to
    have, Repair shop was informed by Client prior to labor completed that this car was vandalized
    and sitting down for over five years and the need of extreme work.
    Car came into our shop with; Passenger window broken, car wrecked inside, broken brake lever,
    Broken hood safety bars, punctured tires, Disrupted engine, Control arms broken and Towed into
    our shop for repair.
    Labor completed on this car: Changed of Passenger window, Gas Pump, Spark Plugs, control
    arms, Oil Change, outer Tie rods and repair of the throttle body along with change of the throttle
    lever bought at the ******.
    Battery and Tires was also change with no Guarantee as client brought parts.
    A & J Auto Mechanic charge client $3,000 dollars for Parts and Labor. Car was return to the
    customer Professionally cleaned, Sign consents, Receipts and knowledgeable of Laborious work
    to be continued to this car, We want to emphasized that car was return to client Ten months ago.
    If you have any questions regarding this matter, please do not hesitate to contact us at:
    | ************************************** | ************ | ************ |

A & J Auto Mechanic is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.