Complaints

This profile includes complaints for Moving Claim Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Moving Claim Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Moving Claim Services

  Woburn, MA 01801-1964

• 

  Moving Claim Services

  PO Box 3 Malden, MA 02148-0001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of Complaint:After our household move in mid-2024 with Wailea ***************** we discovered more than $14,000 in damages and missing items. We were instructed to file a claim with Moving Claims Services (MCS), a third-party claims administrator contracted by Wailea Movers.We submitted a signed claim form on September 25, 2024, and followed up with over 60 properly labeled photos, purchase receipts, and a complete breakdown of all items. Despite meeting all submission requirements, MCS:Delayed responses and changed their stated deadlines Failed to acknowledge our original claim amount of $12,077, which later increased to $14,000 due to newly discovered damage (including a $2,000 Biomat)Dismissed legitimate photographic and financial evidence Claimed they couldn't view our photos due to technical issues for weeks Offered only $690 in total compensation Closed communication with us after we submitted a formal rebuttal Additionally, ************* has failed to intervene or assist, despite being the contracting party responsible for hiring MCS.Desired Resolution:A fair reassessment of our claim by either Wailea Movers or a neutral third party A full reimbursement reflecting the documented losses (approx. $14,000)Public acknowledgment that this process has been mishandled and must be corrected We can provide full documentation, the signed claim form, our rebuttal letter, and a detailed claim inventory upon ***************************** ****

  Business Response

  Date: 08/03/2025

   Please find attached our response to this complaint #********, *** and **** ***.

  Customer Answer

  Date: 08/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Max And Lylya

   

   

  Business Response

  Date: 08/17/2025

   

  Please see our 2^nd response to ******************** rebuttal response.

  Customer Answer

  Date: 09/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  With respect to Ms. ********** second response dated August 15, 2025, we must again point out that she attempts to dismiss our complaint by mischaracterizing it as a matter of tone rather than addressing the substance of our claim. The reality remains simple and unchanged:
  
  
  We filed a signed claim form on September 25, 2024.
  
  We provided over 60 labeled photographs, receipts, and proof of ownership in the exact format requested.
  
  We followed up repeatedly after MCS delayed and shifted their own timelines, at times saying 90 days and later 120 days.
  
  MCS ultimately offered only $690 in response to a documented $14,000 loss an amount that is neither fair nor consistent with the evidence.
  
  Our communications were professional and firm. Any frustration expressed was a direct result of MCSs contradictory instructions, lost records, and refusal to properly reassess the evidence. Suggesting that this matter is about our tone is a diversion tactic. The problem is the continued failure to resolve a substantial, fully documented property damage claim.
  
  We respectfully request that the BBB continue to:
  
  
  Document this complaint publicly to protect other consumers.
  
  Hold MCS accountable for refusing to address the core issues of a mishandled $14,000 claim.
  
  For the record, this matter is not resolved. We are preparing to pursue civil action against Wailea Movers & Storage and Ms. ************* in ********************* to recover our losses.
  
  We urge the BBB to note that MCSs repeated responses continue to ignore the facts of our submission and instead attempt to shift blame.
  
  
  
  Respectfully,
  
  Max & ***** **** 

  Business Response

  Date: 09/08/2025

  Dear BBB of ******;
  
   
  Thank you for contacting Moving Claim Services.
  
   
  This complaint has been addressed.  The Shippers claim has been settled.
  
   
  With respect to the Tsais third complaint, a repeated narrative from the Tsais 2nd complaint, please see our 2nd response which reads in part as follows;
  
   
  In as much as the Carriers/Moving Claim Services responses have been repeatedly met with wholly unreasonable and excessive demands for a cash settlement the Tsais are simply are not entitled to all in accordance with state law, this claim is under review.
  
   
  We will provide our sixth response with respect to this claim to ******************* on or before September 15, 2025.
  
  
  
  Sincerely,

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Max And Lylya

   

   

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for insurance with my moving company. After my initial contact with them to file a claim, they stopped responding via email and phone call. I have submitted everything required to process the claim correctly and in a timely manner. They have failed to hold up their end and process it, and are ignoring my attempts to contact them.

  Business Response

  Date: 02/26/2023

  Please find attached our response to ********************** complaint, #********.

  
  

• Initial Complaint

  Date:11/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid Move Smart Management, LLC $350 for 50k in coverage for a movers insurance policy. The moving company we used damaged multiple items. We filed all information requested by Move Smart Management, LLC to file the claim. They acknowledge receipt of the claim, and told us they had 120 days to respond. 120 days passed on October 6th, 2022. We want our damage furniture repaired, or at the very least a refund of our $350, as they have not provided any service to us. If this claim is not responded to, and resolved, we will be moving forward with litigation.

  Customer Answer

  Date: 11/25/2022

  I have not heard from the business in response to my complaint. This company was contracted by the Movers I used to provide a moving insurance policy. There was damage to the furniture, I filed a claim, and they have not responded in over 7 months. I paid $350 for the insurance plan, I would like the entire $350 refunded as I was sold a product I never received.

  Business Response

  Date: 12/05/2022

  Please find attached our response to your email below dated November 12, 2022 complaint #********.

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23, 2022, I used ***** ******************************** to relocate from *********************************************************************** to my current address. Movers severely damaged the top of my dining table during the move. ***** referred me to Moving Claim Services and I submitted a claim for the table damage on June 20, including all ******************** they had request after our phone conversation on June 9. I phoned them a week later to be sure they received the claim as I had heard nothing. On July 5, I received a request for an additional photo, which I promptly sent. On July 13, I received an email acknowledging that my claim was in progress, and they would advise. On July 22, I sent an email requesting an estimated resolution date & received no response. On August 2, I left a voicemail with the same request. That same day, I received an email forwarding their email of 7/13. On August 25, I sent another email requesting and estimated resolution date. I received no response and neither have I heard from them since then. It has now been 18 weeks since they received my claim. It's probably too late to have the table repaired before the holidays. My original request included a repair estimate, and I asked only for the price of the repair. That estimate is no longer guaranteed and now I need them to pay for whatever the repair cost is and to do that immediately or replace the ************** entirely. Below is a dropbox link with my claim. https://www.dropbox.com/scl/fo/vhj3cmr5u0jeg3881bcdd/h?dl=0&rlkey=0cpvqab2wlnolve7wlc6u6o18

  Business Response

  Date: 10/25/2022

  With respect to your email below concerning *************************, Complaint #******** ****************** claim was settled on August 26, 2022.
  
  We have emailed ****************** a copy of that settlement.
  
   
  
  Sincerely,
  
   
  
  **********************************, CCA, CMC

  Customer Answer

  Date: 10/27/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Upon receiving the information Moving Claim Services forwarded to me October 25, including an attached release form and a letter noting they paid me $150, I responded to them, advising that I have never received that letter dated August 26, nor did I receive any reimbursement from them, or sign any acknowledgement. I also advised that $150 is not acceptable, given that the movers a)failed to remove the table legs and b)forced the table through a doorway that was too small, even as I asked them multiple times to stop because they were damaging the table. They were negligent in their responsibility to move my belongings with care.
  
  Thank you for your assistance.
  
  ********************* 

  Business Response

  Date: 11/16/2022

  Dear BBB of ******;

   

  With respect to your email below dated October 31, 2022 concerning ************************* 2^nd complaint #******** please find attached Moving Claim Services 2^nd response.

   

  Kindly confirm receipt of this email and the attached response

   

  Sincerely,

   

  **********************************, CCA, CMC

  Moving Claim Services

  Customer Answer

  Date: 11/18/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***