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Business Profile

Doughnuts

Dunkin'

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,In December 2024 my mother (she is elderly, which is why I am handling the complaint) had purchased a $25 gift card at the Dunkin' store in **********, ** for me. When I went to use it the balance was $0; the card was never activated or loaded with the $25. In February I contacted Dunkin' customer support simply to get what was paid for. They responded that they would contact the franchise and the franchisee would reach out to me directly. They stated if I didn't hear from them within 2 business days to let them know and they would follow up. I never heard from the franchisee. I emailed customer support again and they have not responded. I have since reached out to customer support 4 more times only to be ignored.I hate to bother the BBB with something so trivial, but technically, this is theft. I feel like they are just trying to get rid of me when I just want what I am owed. I don't think it is fair for a big company to take advantage of the little guy.Can you please help?Thank you,******* ******

    Business Response

    Date: 07/29/2025

    Hi, I am responding in complaint. Number ********. Again, that is ******** filed by ******* ******. I just got off the phone with ******* ****** and I am issuing her a a refund on a gift card that she claims she purchased back at Christmas time for $25. We had a nice conversation and everything is resolved. That is going in the mail today. And it was just a total misunderstanding. Anyways, thank you very much

Dunkin' is NOT a BBB Accredited Business.

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