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Business ProfileforBaystate Dental P.C.
At-a-glance
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 1795 Main Street Suite 212, Springfield, MA 01103
- BBB File Opened:
- 1/8/1991
- Years in Business:
- 41
- Business Started:
- 1/1/1983
- Business Started Locally:
- 1/1/1983
- Business Incorporated:
- 6/16/2000
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of DN15623 for this business, issued by The Board of Registration in Dentistry
These agencies may include:
The Board of Registration in Dentistry
250 Washington Street
Boston MA 02108
https://www.mass.gov/orgs/board-of-registration-in-dentistry
BBB records show a license number of DN1562352D for this business, issued by The Board of Registration in DentistryThese agencies may include:
The Board of Registration in Dentistry
250 Washington Street
Boston MA 02108
https://www.mass.gov/orgs/board-of-registration-in-dentistry
- Type of Entity:
- Corporation
- Business Management
- Mrs. Nicole Lipp, Regional Manager
- Melissa Vandermyn, Regional Manager
- Contact Information
Principal
- Melissa Vandermyn, Regional Manager
Customer Contact
- Mrs. Nicole Lipp, Regional Manager
- Melissa Vandermyn, Regional Manager
- Additional Contact Information
Fax Numbers
- (413) 733-6128Primary Fax
Phone Numbers
- (413) 734-9400Other Phone
- (413) 525-9500Other Phone
- (413) 733-6128
Customer Complaints
12 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 8/17/23 I went in to be seen for a chipped tooth . A few options were presented, which I went with having a crown attached as it was a tooth that also supported my partial. I was told by the office staff that insurance would not cover the procedure and the cost out of pocket would be 612.11. Although it was allot of money for me, I decided to go through with it. There was never any mention of the possibility of future out of pocket expenses. On 8/31/23 the crown prep was done with a temporary crown attached and on 9/14/2023 the permanent crown was put on. At these two appointments I paid the 612.11 which they had highlighted on the statement. Approximately 2 weeks ago I received a bill for 1019.48. I called the office to question the additional charges and was told they submitted the treatment to the insurance and it was denied. Had I known this, I would have never had the procedure done and told the office this. The person on the phone put me on hold and came back with an amount of 545.58. I still could not understand why I was getting this additional charge, or how they were able to reduce the amount so quickly. They suggested I call Delta Dental so I did. The representative I talked with suggested I could file a grievance but I probably would not get any type of reimbursement. I did not know what to do, I thought I was taken advantage of, but decided to take the reduced amount. I called the office and asked them to send me the statement with the reduced amount and was told if I wanted that price I would have to pay with a card right then. I did pay the amount, but I feel I was taken advantage of, and they were not up front with me. I have lost all trust with this office and will never go back!
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kimberly A
04/19/2024
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