Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mufflers

Midas Raynham

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mufflers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car for a simple oil change to Midas in raynham, MA on 05/17/2024 because I was past due. The oil change came with a free tire rotation also. The report came back my car was fine and the oil change was done. I had my car a day or two and noticed oil leaking. I immediately called and wasnt able to get my car looked at due to it being a weekend day. I bright my car that following Tuesday for them to check. I mentioned that my car had started to vibrate/shake when going over 60mph too. Which it either of these things happened before bringing my car to Midas. They check my oil and came out to tell me the bolt was faulty. They then proceeded to redo the oil change and that will fix everything. Another 10 minutes go by and they come to tell me I had a hair line crack on my oil pan, which was not there before hand. I had no problems at all with my car. They then tried to tell me it was my fault and they were not responsible for the crack in the oil pan and that I had to get it replaced. They didnt offer any deal or even check my tires for the vibrating. I had to spend hundreds of dollars to get that fixed when they are the ones that crack my oil pan.

    Business Response

    Date: 08/12/2024

    Here at Midas we do a 27 point digital courtesy check on all vehicles that we service. We take pictures of everything that we inspect and we send them to the customer via text message and our program saves the pictures in our system.. We have a picture of the oil pan leaking when the customer brought her vehicle in. Unfortunately I was on vacation when the customer called our corporate office but I had another supervisor covering for me. ******* called ****** and left a message to call him back so we could discuss a resolution to the issue but she never returned his call. We take customer service very serious at ********************. When we know how much the replacement oil pan was we can certainly entertain coming to an agreement that is fair.

    *********************

    Area Supervisor, Midas Raynham.

     

Midas Raynham is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.