Complaints

This profile includes complaints for Matthew P. Butler, DPM, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Matthew P. Butler, DPM, LLC has 3 locations, listed below.

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  Matthew P. Butler, DPM, LLC

  340 Maple St #405 Marlborough, MA 01752

• 

  Matthew P. Butler, DPM, LLC

  191 S Main St # 102 Middleton, MA 01949

• 

  Matthew P. Butler, DPM, LLC

  1153 Centre St Boston, MA 02130-3446

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen by Dr ******************** on 5/3/2024. There was some miscommunication with myself and his assistant ***** in regards to my payment method, which was cash. Dr. ******************** and his assistant were closing the office up and leaving for a trip at the time of my appointment at 1pm on 5/3/24. I was in a lot of pain/ agony so despite the misunderstanding with ***** about the confirmation of my appointment,Dr. ******************** decided to quickly see me. He used an electric device for about five minutes,to shave down the corn/planters wart on my right pinky toe and one on my (bottom)left foot to try giving me some relief. He also had sold me a cream (Derm 42) to apply twice daily and had me take pictures of his phone of things to buy for my feet. I was charged 100 dollars and I paid cash. The appointment was rushed. Dr ******************** and I verbally discussed a future appointment for May 24th, after he got back from his vacation. The receipt that I was given was hand written out ( i.e. Dinner style) for $100 on May 3rd 2024. I need a receipt with a letterhead for my insurance company, I discussed this with Dr. ********************'s assistant ***** ( at ****** office location) over the phone on Thursday May 16th,2024. She stated she would mail me a proper receipt to my home address ***************************. ***** was unpleasant,unprofessional towards me and had failed to return my phone calls prior to this call. I was hung up by ***** and she failed to mail me a receipt. On Friday morning of Juneb7,2024 my caseworker called on my behalf and left a voicemail but has not heard back.On June 11,2024 I spoke with *********,Dr ********************'s assistant,via telephone, at his other office in *********,**. ********* seemed pleasant towards me and she stated she was notifying billing, and then my receipt would be emailed to ************************** I stressed that I needed the receipt ASAP. She stated I would receive it within 24 hrs, without a problem. Unfortunately, I still never received my receipt via email or mail.

  Business Response

  Date: 06/29/2024

  It is unfortunate that ******************** had this negative experience. It was  my goal  to help alleviate her pain and discomfort she was experiencing. We will gladly refund the cost of what she paid and  I wish her all the best in the future.