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Business Profile

Plumber

Action King Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to unclog a sewer pipe in my home. They were unsuccessful, and left the job and raw sewage in my basement-this was 1/9/23. I have called daily, and relayed a message to a receptionist, asking for a solution and clean up. As of today, they have not responded, I pre-payed for their services.

    Business Response

    Date: 01/20/2023

    *************** to your BBB complaint # ******** which we received on 1/17/2023.

    On 12/16/22 you called Action King stating your toilet and shower is not draining well.  We sent out 2 technicians to snake the line. Upon arrival the technicians noticed the basement had been previously flooded with sewerage.  The technicians encountered problems and we sent a Senior technician who discovered the lines may needed to be jetted to clear.

    On 1/3/23 you called Action King to schedule the jetting services for 1/9/23. At that time, you advised to charge the credit card on file for the jetting services.

    On 1/9/23 upon jetting, the Senior technician discovered there are too many turns in the pipe and jetting was not successful. The technician advised you that he recommended using a tracer to find the pipe within the house and to have the pipe dug out by a contractor to make better access to clear.

    On 1/12/23 you called Action King stating there was sewerage in the basement.  ********** advised you that the tracer was needing to be done to locate the clogged pipe.  You were also told to contact a contractor to have the pipe dug up and exposed.  At that time, you stated you did not understand what was going on and you wanted to speak to the Senior technician.

    On 1/13/23 Senior technician ******* called you and left you a voicemail to return his call.  As of today, 1/20/23 no call has been returned to the technician.

    In conclusion, we feel we have instructed you on what your next steps should be.  Please also note that to date, we have not charged you for the jetting services.

    Customer Answer

    Date: 01/24/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ******

     

     

Action King Services is NOT a BBB Accredited Business.

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