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Business Profile

Stock Transfer Agents

Computershare, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stock Transfer Agents.

Complaints

This profile includes complaints for Computershare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Computershare, Inc. has 34 locations, listed below.

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    Customer Complaints Summary

    • 216 total complaints in the last 3 years.
    • 67 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sale of stock proceeds have not been received.We have sent via **** and certified mail a written request for a replacement check - none of which have garnered any calls or letters of acknowledgement or ********* the last few days we received a "Notice of Uncashed Checks" from ************************** we did as the notice requests make a call. After account verification and a brief discussion the representative said no replacement check would be provided due to our failure to verify ourselves. We provided SSN numbers for ***** *** and *** (this is an estate account in probate).We want the check replaced!

      Business Response

      Date: 06/03/2025

      Good Morning -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:05/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a customer of this ********************** via ********** in 2024. When filing tax return for 2024, I found that I have no 1099-B form from Computershare and called them, but their agent told me there was no no business activity for my account in 2024. I filed my taxes in mid March 2025 via my CPA company, but on March 25 2025 a 1099-B suddenly arrived from Computershare. Aside from the fact that sending tax form in March violates federal guielines that require that all tax forms have to be sent by January 31 and the fact that their agent provided false information over the phone to me, such action of Computershare caused me monetary damage of $280 a charge for filing an amended tax return. I tried to contact Computershare via social media, by phone and via registered letter, but company remains unresponsive. Thus, Computershare has failed to comply with federal tax regulations and it has chosen to ignore all my requests to resolve the issue amicably. All information, including the receipt for amended tax return filing was provided in registered letter

      Business Response

      Date: 05/30/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 06/08/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [Refund was promised but not given yet. Case has to stay open until it is fully settled]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Yuri

       

       

    • Initial Complaint

      Date:05/15/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 500 dollars worth of stock through them on may 10 2025. They say they never received my money even though I have an email with a confirmation number and a bank statement saying they withdrew the funds. Had to call 3 times and each time was given different instructions on what to do to settle this. They acted like they didn't care or if I was lying. I have now sent them the confirmation email printed along with my bank statement so they can open an investigation. They said this has never happened before which I know is a lie based off reviews I have read on bbb.

      Business Response

      Date: 05/21/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 05/21/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** *******

    • Initial Complaint

      Date:05/08/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Grandfather started a custodial account for me as a highschool grad gift (26 years ago). He passed away 6 years ago. Every attempt I have made to get my money out has been thwarted. They will not sign for certified mail and lose everything I mail them. There voicemail jail is impossible to navigate and I can't talk to a human being who can resolve the issue.I don't know what to do to get my money out. can you help me?

      Business Response

      Date: 05/15/2025

      Good Afternoon -
      Please see attached response.
      Thank you.  

      Customer Answer

      Date: 05/19/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      The letter **** ****** from Computershare sent included the following clarifying questions. Here are the answers

      To assist us with identifying the account in question, we ask that Mr. ******* please resend his request
      with any information already provided, and include the following information:
      Name of the security and/or stock. 

      ***********
      The name in which the account is registered, exactly as it appears on the statement and/or
      certificate

      ******* ******* Cust ******* ******* UTMA AZ
      All possible mailing addresses

      ******* ******* (Deceased) 

      *****************************

      ********, AZ 851218-9211

      ******* *******

      ******************

      **************************
      Account number

      ***********
      The stock certificate number (If known)

      I was unable to identify that.
      CUSIP number as it appears on the certificate (If known)

      931142103
      Social Security Number or Tax Identification Number associated with the account (if you wish to
      release this information)

      My grandfather's SSN was ***********

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    • Initial Complaint

      Date:04/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father passed away in January. We found out afterwards he had several different types of accounts open, There are 4 stocks with my name on them. I called Computershare. They sent me the forms I needed to transfer the accounts to myself, and sell them.Some of the forms needed to be notarized and others needed a watermark stamp done by the bank.I filled out the forms had them notarized and stamped.A couple of weeks later I received 4 separate calls from Computershare telling me the stocks were ******** today I received some of the same forms again.I called Computershare and spoke with a very unpleasant person who told me that they had not sold the stocks and that I had sent them the wrong forms and I need to fill out the forms I received today.These are the forms I had already sent Computershare. I asked the representative if as he said I filled out the wrong forms who and why were the Computershare representatives who called and told me the stock was already sold.He made no attempt to answer that question.Its not easy when your Dad dies. I myself am a Senior Citizen now, and have trouble getting around.I really dont need these headaches from Computershare. I dont know if I am being scammed or just dealing with really poor customer service by ************************ something is very seriously wrong here.Please help.

      Business Response

      Date: 04/22/2025

      Good Morning -
      Please see attached response.
      Thank you.  

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Computershare Investor Services has not effectively communicated or rectified the issue of access to my share holdings. I still cannot access my share holdings and this is day 9. I have contacted Computershare via phone (was told an IT ticket was put in), via their website chat (was told they would update me), and via ******** chat (they would update me and someone from the appropriate department would contact me). I have yet to have this issue resolved and cannot access my holdings in the midst of a financial sell off. I am in the process of seeking legal council.

      Business Response

      Date: 04/09/2025

      Good Afternoon -
      Please see attached response.
      Thank you.  

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother passed away and owns ******* stock through this company and they are trying to not let anyone takeover the deceased shares. I have filled paperwork out for them twice being told each time this is all I have to do, once they sent me the same form again and said again thats all you have to fill out and now they want a affidavit but can't tell me where our how to get it. They keep adding additional steps everything time I complete something, I believe they are trying to make it as frustrating and time consuming and dificu.t as possible s0 I will give up and let them keep my deceased mother stock. They have lied to me and when I talk to them they are more worrying about correcting me when I say what form this time instead of what affidavid then being honest with what I need to do

      Business Response

      Date: 04/10/2025

      Good Afternoon -
      Please see attached response.
      Thank you.  

    • Initial Complaint

      Date:03/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On fine ************* I found two stocks that were my father's I went through the correct process to get the stocks transferred into my name which was done and I was connected with a company called computer shares and so far they have locked me out of my account and will not let me back into my account at all even though I can access my account they are saying it is trade restricted they don't understand how the account got into my name I tried to explain it it's very simple it's already in my name so it's really not a question for them to ask I've called over 40 times and got nothing for help for anything and I'm sure I'm not the only person they've done this to cuz it's not a big amount of money but that does not give them the right to do such things

      Business Response

      Date: 04/07/2025

      Good Morning -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1st transaction1/30/2025. 2nd transactions 1/31/2025. 3rd transaction 3/03/2025.$826.05 Beneficiary forms, death certificate, form W-9 Waiting for cashed out of 10 shares of stock I have called this company approximately 5 times since 1/30/2025.

      Business Response

      Date: 04/01/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 04/02/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** *******

    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out shares from my company stock using this company Computershare.I was told they filed an extension for sending me tax documents for these stocks for March 20th. The phone message to employees and listed on Computershares website says that documents will be uploaded to the site no later then March 20th. Today is March 20th, I have been calling for 3 weeks for my docs they say there is nothing they can do they are not there. Now they say they are mailing them today which puts them past the date of getting to me. My taxes will in turn be late because of how slow the mail system runs. If they promise electronic docs it should be there. Computershares manager was not helpful they are all unable to provide any answers on where my docs are at.

      Business Response

      Date: 03/27/2025

      Good Morning -
      Please see attached response.
      Thank you.   

    Computershare, Inc. is NOT a BBB Accredited Business.

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