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Business Profile

Artificial Intelligence

Galaxy.ai

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/8/25 I paid $99 for a year of ********* after their "free trial" didn't let me really do anything. Everything seemed like it would work as soon as I hit upgrade but once I did, total disappointment. I had 30M credits to start and down to 23K because their ai is terrible at following directions. Super simple command like please remove the text from the image was impossible. It took at least 6 attempts and just kept getting the same image, over and over. Emailed them with screenshots. The response? try again. No credits put back, no explanation, just try again. Wich of course I had to since I've paid the moeny and they refuse a refund but still, it takes forever to get an image the way I ask which is crazy since I'm asking for very simple things. Extremely disappointed. Left a 1 star review but filing a complaint as well as they should not be able to keep taking money from people.

    Customer Answer

    Date: 08/22/2025

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:07/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Galaxy.ai promises access to a suite of AI tools including video generation tools like VEO3. I purchased an annual subscription because they offered a time limited discount. They did not inform me before I paid that there would be a limit to the number of video generations I could make or that I would need to purchase additional credits to use the tools. They give you a very low number of credits. I made 4 videos (all of which were unusable) and all of my credits were gone. It costs $7 worth of credits to make one 5-10 second AI generated video. I contacted support several times and requested that they cancel my annual subscription and issue a refund. I told them they can charge me for 1 month since I used the product for a few days, but that they should refund the rest. They ignored me. I had to additionally pay for a ****** One subscription in order to make VEO3 AI generated videos and ****** lets you make 3 videos per day and doesnt require you to spend extra money on credits. Galaxy.ai are dishonest in their advertising and ignore support requests.

    Customer Answer

    Date: 07/24/2025

    I have not heard from the business in response to my complaint. I contacted their support on their website and they do not respond to my emails or support tickets where I stated the issues and requested a refund.

Galaxy.ai is NOT a BBB Accredited Business.

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