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Business Profile

Mutual Funds

Fidelity Investments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mutual Funds.

Reviews

This profile includes reviews for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fidelity Investments has 141 locations, listed below.

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    Customer Review Ratings

    1.24

    Average of 204 Customer Reviews

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    Review Details

    • Robert M.

      Date: 04/22/2025

      I tried to have Fidelity to change update our address. My wife has memory problems and is the primary person on our account. So it was necessary to get a power of Attorney. The power of attorney wad faxed to Fidelity on March 31 at 11;09 AM..Later I was told it would take a month for their attorneys to check it out. Today I called and Fidelity said they were unaware of any power of attorney and I should start the process again. We got a letter saying they were stopping my wife's pension checks. This was sent to our new address We need to get this situation slowed as quickly as possible. **************************************************************************************. Apt 246 MELBOURNE FLORIDA Please respond as soon as possible We need her pension check. We live in a assisted living apartment .

    • Charles B

      Date: 04/15/2025

      Being held hostage (for 2nd time this year) as i am trying to move money From 401k and roll over to outside institution. Kept on hold and until you give up.

    • AA A

      Date: 04/14/2025

      Dont trust them with your hard earned money. When their website or app glitches, they DO NOT STAND BEHIND IT and you will lose your money. Read these complaints! Wow! Had I known beforehand when my employer sent my money to them Id have selected something much different. Use another trading company! Theres so many new great ones out there. This company cannot be trusted and their customer service is a joke as well as the supervisors. They cant handle being told that a customer will withdraw all their money and use another company without hanging up the phone, without any vulgar wording or anything. Just said I would close all my accounts and take it elsewhere and they couldnt be mature enough to hear that. Dont waste your time on these fraudsters.

    • Gary S.

      Date: 04/09/2025

      Sorry, I do not have a review at this time.I was simply trying to see if BBB had a review regarding Fidlity Investments or not?So, if not, then why not?Thank you, ****

    • Robin S

      Date: 04/08/2025

      Finally received my tax refund check that I had been waiting on for 2 years. Deposited into my fidelity checking account, and was then told it would be 16 business days for them to release the funds. Everywhere says it should be 3 and that they should release part of them next business day. They are ******, *** told me I could withdraw from my 401K is he serous? What banker says that to a customer?

    • Errin W

      Date: 04/08/2025

      Fidelity hired me and made me jump through hoops 204 miles each way for finger prints and. Then 70 miles each way for a drug test on another day. Everyone was in contact and then **** all of a sudden everyone stopped answering and didnt return phone calls. Finally background said something in my background check was bad and they took back the offer. Called ********** and they said NOTHING in my background was a problem and Fidelity MUST provide me WHO said something derogatory, WHAT was said and a PHONE NUMBER for me to have to call. To date even after asking for almost 2 weeks, they have provided nothing. Called the phone number on background and nobody ever answers. Fidelity was one of the great companies!!! I was so proud I. Was going to be working for them and then this shady move on their part. I have insurance licenses for annuities and also a TWIC card so pretty sure my background is clear or I would not have either one, both recent. RUN away from any job offers, they will string you along and let you spend $$$$ on fuel getting fingerprints and background and then lie about taking back the offer. Fidelity needs to have an ethics classshady hiring and from these reviews, shady business practices.

    • Horacio B

      Date: 03/29/2025

      Fidelity Investments used to be a good company, but they obviously lost their way. I am still a customer and have a few accounts with them. I am the authorized agent for other accounts as well. They retained unlawfully thousands of dollars in taxes from a few transactions in one of these managed accounts. When I submitted all the paperwork, they said "they couldn't reverse their mistake". This branch used to be managed by people that cared for their customers, but they seem to have moved on to other areas and the people that left do not care about their customer base at all. Needless to say, I'll sue to try to get my money back, and will move all my accounts elsewhere.

    • LONNIE F

      Date: 03/14/2025

      Horrible company. They accused me of cancelling a transaction when I did not. They suggested I discontinue my business elsewhere.

    • chris B

      Date: 03/14/2025

      told me they sent one email months ago about distributing my 401k after I changed employers. no follow up no phone call to confirm i even received said email. they just went ahead and taxed and distributed my 401k and then said i may be subject to another IRS penalty come next tax season.

    • JOSEPH H

      Date: 02/10/2025

      The ****** Gold group I moved money from my 401k through my employer to invest in a secure location with ****** gold I was so astonished by how well they helped me through every step of the process clear down to the purchase of my investment I cannot thank them enough for being so supportive helpful. Their customer service is top notch. You would not be dissatisfied using them and if you're not you need to be.

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