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Business Profile

Internet Services

netBlazr, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 2023 I pre-paid Netblazr $479.40 for one year of ***************** Several times in 2024 there were extended service interruptions lasting 2-14 days to our building. This last interruption started around April 26th 2024. After many days of no service I switched providers and requested a balance refund. I have received an email from them that they had tried to contact me by phone (no messages left) and the email did not specify how to reach them by phone. I emailed them back that they could call...crickets. I again emailed them with my request Monday May 13th..again crickets.

    Customer Answer

    Date: 05/25/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:04/15/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are residential customers of **************** in ******. Our **************** has been out for 4 days now. We keep on calling NetBlazr and they keep on telling us different stories every time. It was a city wide issues first, then they said it's an issues with our condo building, then they say its only our issue. They scheduled to send out technical support, but they never showed up on the scheduled time, and now they did not even show up on the scheduled date. Have been waiting and waiting with no resolution, no information on what is being done and no ETA on resolution. **************** is polite but utterly useless, because they keep on repeating the same scripted lines with no real information. Given that Internet is a vital part of modern life, almost a necessity of life, a 4-day outage with no clear information or resolution in sight is completely unacceptable.

  • Initial Complaint

    Date:05/05/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We live in *********, ** and use Netblazr as our internet service. For some reason, the geolocation of our IP address from Netblazr reports as ************* and/or ********, even though we live in *********, **. Because the geolocation of our IP address comes from **************, paid streaming subscription services think our location is in **************. Due to this, MLB.TV blacks ** out of viewing ******************** baseball games (even though we live in ********* **). We have contacted Netblazr at least 5 times, and the issue has not been resolved. I pay an annual subscription to MLB.TV to watch Nationals games, and there should be no reason for ** to be blacked out when we live in *********, **. I believe this is bad business practice by Netblazr.

    Business Response

    Date: 05/12/2023

    Hello!

    We investigated the issue with our engineering department and found that the ****** app was detecting the ** as being located at ******** due to some incorrect records for the a **************** base that this app use. This means that the ** we are providing was correct but requested from the company that handles the **************** base for this to be changed and your ** location to be detected as ******.

    We didn't heard back from the *** database, on may 8th we reprovisioned the circuit with a new individual public ** address, hoping that it might provide a more immediate solution to the access issues with MLB.tv.

    On May 9th we were informed that the problem was a blacklisted ** rather than a geoblock. Albeit not a frequent occurrence, this does sometimes happen if a streaming service mistakes one of our **'s for a VPN. The good news is that the ** swap I mentioned earlier resolved the issue as per customer's confirmation.

    Rgds,

    Customer Answer

    Date: 05/15/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***********************

netBlazr, Inc. is NOT a BBB Accredited Business.

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