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Business Profile

Computer Software

Total AV

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 949 total complaints in the last 3 years.
  • 329 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about 9/6/25 my phone began acting bizarre with someone speaking and an alert that I needed to update a program, requiring me to make a purchase. This cycled to 2 other purchases when I became suspicious that my phone was hit with a virus. I activated my Norton antivirus account with a great deal of difficulty then removed the 3 programs which were downloaded. I called my credit card company and reported suspicious fraudulent activity. They denied the 3 charges but could not remove the $1.99 charge. I see this keeps recurring and want to stop this. I had to restart my phone after I activated Norton and once this was accomplished with great difficulty, the problem stopped. I have not had further problems. I do not know how to get a hold of this company and need to terminate further charges and to try to get reimbursement.

    Business Response

    Date: 09/25/2025

    Good Morning,

    From our records we can see that you contacted our **************** Team on the 19th August, from that interaction I can see that our ****************s Representative confirmed to you that the service had been cancelled and a refund for the full amount of $1.99 had been issued to you.

    The refund was processed on on the 19th August and a separate confirmation email was sent to you.

    Please let me know if you require any further assistance,

    Kind regards,

    Customer Care Team - **********************

     

    Customer Answer

    Date: 09/25/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ******* *******

Total AV is NOT a BBB Accredited Business.

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