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Business Profile

Brew Pub

Cask 'n Flagon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brew Pub.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 21st, I was with some friends at Flagon in ****** for an 18+ event. I was in there for 5 minutes until another group of students approached my freind and I and where smoking an e-cigarette, which are prohibited in the venue. A guard then came and tried to kick all 4 of us out even though only 1 person was smoking and the rest of us did not violate any of their rules. Furthermore, my friend and I were not even associated with the 2 other students who were smoking.I tried requesting a refund on eventbrite. However, they did not offer a refund, accusing me of breaking the venue rules. The business can cross examine my statements here (that I was in fact not smoking) by checking their CCTV camera. I am filing this complaint specifically for a refund from the business, since I was kicked out without violating any rules at the venue.

  • Initial Complaint

    Date:03/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought ****** VIP ticket ( 115 with tax and fees) to an event last night that none of the staff knew about. Only to find out the event was cancelled after I got there. No one was chagrined for entrance except for me. I was charged 100,00 USD plus service fee and tax. The lady running the event said she talked to the organizer and that I would get a refund by no one reached out and no refund was given. I am going to report this to the BBB consumer affairs and the *** for anti semetism as the only person charged for the event and not treated like a VIP was me . I'm Jewish. They had my last name. I am going to report this everywhere. What a scam and bait and switch and false advertising. I want my money back including all external fees caused by this anti semetic company. Consumer affairs complaint is next.

    Customer Answer

    Date: 03/28/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:  they refunded me. 

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***************************

Cask 'n Flagon is NOT a BBB Accredited Business.

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