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Business Profile

Copiers

Connecticut Business Systems

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been leasing copiers through this company, but their service has consistently been none existent. The copiers are frequently out of order, and despite repeated requests, they fail to provide timely maintenance. Additionally, their lack of communication is frustrating, as emails often go unanswered for weeks, if they are addressed at all. To make matters worse, they continue to bill us for services we canceled years ago. Their disorganization has reached the point where theyve locked us out of our account, preventing us from ordering or receiving necessary supplies. As a result, our copiers remain inoperable, severely hindering our staff's ability to carry out their critical job of educating students. We have had numerous phone calls with no results. They promised new devices and never provided them. They have not lived up at all to their agreement of services provided. They expect us to continue paying for services we do not receive. We have asked numerous times out of our contract and they will not honor that simple request. They also promised a credit to our account but never received one . Few example are included .

Connecticut Business Systems is NOT a BBB Accredited Business.

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