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Business Profile

Technical Staffing

ALKU Technologies, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Technical Staffing.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ALKU calls me daily, often multiple times per day for the past several years. I've asked multiple people to remove me from the call list but they are never able to, nor are they able to help in any meaningful way. Only a phone number with nobody answering or able to leave a voicemail is available.

    Customer Answer

    Date: 06/20/2023

    I have not heard from the business in response to my complaint. However, they have continued their daily solicitation calls to me. Each of these callers are unaware of the situation and continue to be without any means of helping. 

    Business Response

    Date: 06/27/2023

    *****, were sorry to hear that you had an unsatisfactory experience with ALKU. Thank you for taking the time to reach out. We have removed you from our contacts and let our leadership team know your concerns. 

    Customer Answer

    Date: 07/17/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

    Customer Answer

    Date: 07/18/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    Please see the attached screenshot of ALKU calling me again on July 17th 2023. This is evidence that the business (ALKU) has not done what they claimed in the response to this complaint and have not adequately addressed the issue, as they continue to call me routinely.   A phone number from "*******, **" has always been the source of these calls (100% of the time), and because it is always different, I am unable to block the caller. 

     
    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

    Business Response

    Date: 07/21/2023

    *****, thank you for reaching out. Your contact information was removed immediately following your previous request. We have confirmed through our systems that the number calling you is not associated with anyone working at ALKU. However, we sincerely apologize for the inconvenience you are facing. We thank you for following up on this.

    Customer Answer

    Date: 08/02/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    Given the calls have reduced to 1x per week and no longer leaving voicemails, I cannot take your word as truth. Suggest providing objective evidence of the system updates and call/no-call policies to demonstrate the issue is resolved without additional time for me to collect data on the continued calls. Otherwise, additional time is required to collect evidence of the continued calls and their source. 

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Alku got my information off publicly available databases before I removed my phone number and email. I have requested multiple times - in email and on the phone - for their recruiters to remove me from their database. They do not listen and continue to call. I was called again today around noon by an Alku head hunter, and I told them to leave me alone. This is at least the 4th time I am telling and emailing Alku to stop soliciting.

    Customer Answer

    Date: 06/17/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 07/05/2023

    ******, we are so sorry to hear that you had an unsatisfactory experience with ALKU. Thank you for taking the time to reach out. We have removed you from our contacts and let our leadership team know your concerns.

  • Initial Complaint

    Date:02/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Representatives of this company have called me each day for about 18 months. I have spoken to multiple representatives and told them to stop harrassing me; however, I still receive a call on my desk phone and personal cell phone in successive order. Most calls are now received as "Anonymous" in an effort to bypass the 10+ numbers I have personally blocked. I have even had some numbers spoofed to appear to be local to my area. They have called me outside business hours and on the weekend and they have even gone so far as to call other colleagues on my team in an effort to speak with me. I am reporting this in an effort to get ALKU to cease and desist from calling my personal cell phone.

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It looks like Alku has recruited army of people to keep calling everyone in their database for getting candidates for jobs, I get calls every other day from different peoples trying to get my details to place me. This is happening for last few years, I requested every recruiter to take me off the list as I am not in the market but I find some other person from Alku reaching out, it is frustrating asking every one to take me off their contact list.

    Business Response

    Date: 02/22/2023

    Thank you for bringing this to our attention. We apologize for the inconvenience. We have brought your feedback to our leadership team, and removed your information from our records. 

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have been harassing me for 3 years, calling me multiple times a week, if I don't pick up they call immediately again. I block their number, someone else calls from a difference number. I blocked their email and report spam, I still get emails. I've spoken 10+ times to get removed from their calling address and email list and they WILL NOT STOP. Absolutely insane.

    Business Response

    Date: 12/12/2022

    ***********, were sorry to hear that you had an unsatisfactory experience with ALKU. Thank you for taking the time to reach out. We have removed you from our contacts and let our leadership team know your concerns. 

ALKU Technologies, LLC is NOT a BBB Accredited Business.

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