Business ProfileforSWGS, LLC

On July 30 I had some work done from Rotorooter because my toilet water wasn’t going down and water begin backing up in the tub. They came out snaked my septic and jetted my pipes. They also went on the roof to snake. The cause of the backup was baby wipes not properly disposing. Fasting forward a month later. I had the same issue. We hadn’t used any wipes. We also had been using septic safe toilet paper. I called Rotorooter to come out again to check it out. They told me they saw no wipes in the line which was good. They ended up snaking it again and putting a camera down in the pipes. They advise me to either add a line and clean out or just wait for it to act up again which would cost me another $500 or $2200 for the new line. I decided on the new line thinking it would fix the probelm. It did not fix the probelm at all. My plumbing has acted up a few times since then. We have poured different things in the toilet to get it working again but even still I keep having the same issue. Why even offer that if you can’t fix the problem. I feel like I was conned out of $2200 dollars for something that keep giving me issues. If you can’t fix the issue just say that and I’ll move on to someone else who can. It’s annoying throwing tissue in the trash can and also having to use the bathroom in a bag. Because you just don’t know when it will decided to act up. I’m a single mother, I couldn’t afford to get these pipes replaced to begin with and now I have that bill hanging over my head, while I still need to find a real plumber to fix whatever the true issues are.