Business ProfileforDonnie Grubbs, Inc.

I am writing in regards to a tub to shower conversion we had installed on 3/13/2023 by Tubbs by Grubbs. I couldn’t be happier with the shower. The quality of the materials is great and the workmen who came into our home were very professional and their quality of work was excellent. When I saw the actual shower, I could see there would be issues for my husband dealing with the door I ordered. I decided we needed a shower curtain instead. The workman said he didn’t think there would be a problem returning the door especially since it had not ever been taken out of the box. I called the office on March 14th about 3 things. This began my 8 month dealings to accomplish 3 simple tasks. 1. Return the shower door and get a shower rod installed 2. Get a holder for the handheld shower which should have come with the handheld. 3. Get an itemized invoice showing the shower had been paid in full It took 8 months to get these three things done. During this eight month period I would estimate I called the office 40-50 times. Many times a message was taken and I was told I would get a return call. I have yet to ever get a return call. In November I finally received a refund on the shower door minus a 50% restocking fee (very high fee)which completes these 3 simple tasks. When I ordered, the seat and the handheld were free promotional items that month. Even though my total is what I agreed to, the total on the invoice includes the price of both the seat and the handheld shower. That make me question if usually other parts of the shower are increased in price to cover the promo items. That would be a very unethical business practice. The explanation I was given for this was that the manufacturer creates the invoices. That is not a good explanation makes me question even more how promo items are being handled and if they really are free. Without a better explanation that is all I can conclude. I found the office very hard to deal with and very inefficient.