Business ProfileforGreat American RV Superstores

DeFuniak Springs FL Sales Department = F- Service Department = A+ Parts Department = B+ You do not succeed as a sales manager, nor get promoted into the position, by being an honest salesman. This is especially true when you meet *** *******, the sales manager at this branch. Without writing a novel, *** sat 18-inches from me and looked into my eyes to tell me multiple service department employees were lying to me, all the while he was telling bald-face lies to my face. Service department employees can't stand him, as he tells lies about them. *** promises the world but then refuses to deliver on those promises. After robbing me on my trade and making thousands off me on a new sale, he refused to have the service department perform required steps he had promised to me minutes before. "I'll have them help you Mr. ____. We will make this right for you." He calls the service department and tells them I can do it myself and he's not helping me at all if it costs him a dime. Fast forward two days when I had to bring my camper back because of a water leak; I walk in to the dealership and check-in for my service appointment. *** looks directly at me so I wave and smile. He turns his nose up and never says a word. I come back to pick up my camper later that day and *** passes me three times, looks directly at me, and turns his head. He's within feet of me and turns his nose up. Is this the type of person you want representing you in a deal? Is this the type of dealer you want to spends tens of thousands of dollars with? Had I not already have unloaded my trade-in and moved everything over, I'd have walked away because of this single individual that didn't learn how to tell the truth in grade school. When an organization this size allows an individual to act like this, then I can't believe it's the first time they've seen this behavior. I'd dare to say they are overly aware of this adult acting in such a manner. The customer deserves better.