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Business Profile

Eyelash Extensions

Wink Ya Minks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $115 in full for a lash appointment with Wink Ya Minks by ****** *****, scheduled for Tuesday, June 24th, 2025 at 8:00 PM. I arrived on time and waited at the appointment location, but the stylist was not present and made no effort to contact me.

    After waiting, I reached out to her directly to ask if she was still coming in. She then canceled the appointment, stating that I failed to contact her within a “15-minute grace period” after my arrival. She refused to refund the full amount and stated she would be keeping $25 as a non-refundable deposit.

    However, her own written policy clearly states that a $25 deposit is required and that the remaining balance is due at the appointment. In my case, I paid the full $115 upfront, meaning there was no deposit held, and therefore her deposit policy does not apply.

    Additionally, her policy does not mention that a client is required to reach out to her upon arrival in order to avoid cancellation within the grace period.

    No service was rendered, and no part of my payment should have been withheld. I am requesting a full refund of $115.

    Customer Answer

    Date: 08/11/2025

    Cash App did issue me a refund for my payment of $115.00.

Wink Ya Minks is NOT a BBB Accredited Business.

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