Business ProfileforSouthern Collision Center

My car was recently hit and the person left without informing me. I went to Collision Works because the company is partners with my insurance company and the benefits of going to them due to my insurance are amazing. Well I should've followed my first mind because my car was given a used door. I didn't pick my car up because I'm an educator. My boyfriend went and soon as I got home I checked my car out to find scratched inside the door near the window power area deep scratches as if something was used to pry the cover back in. I immediately and informed someone. Well, that was a waste of my time. The guy was adamant about it being a new door out the box telling me I can check the paper etc .. but of course the paper will have WHAT YOU PUT ON IT- BUT ON MY CAR I SEE OTHERWISE. I asked well why is the seal faded and there's deep scratches near the window power control area. He goes on to say " well we used some parts off your old door." I'm curious because if it's new why you have to use parts from my old door. Not to mention my car is brand new and not a scratch was on anything inside my car. Not one door in my car as scratched of any kind. I reached out to my insurance because it seems I'm just stuck with a used door but my insurance was charged for a brand new door. I also emailed the lady I first talked to when I called about bringing my car and I have yet to hear from anyone. I only want the window power cover changed and I have yet to hear from anyone about that. I promise if this was little scratches I wouldn't be bothered, but this is a car I'm paying for and I want what my insurance was charged for. I want the cover on my window power area changed and I'll do whatever needed to get it done or I want my deductible back.