Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After several attempts to resolve a warranty claim regarding my concrete patio pooling water due to incorrect installation, I am seeking the assistance of BBB to get this issue resolved.
  I first reported the issue within the warranty window and began working with someone in the warranty department. A few other items were fixed, but this matter was not. After several calls and attempts to reach this person, to no avail, I let the matter rest for some time. About 3 months ago I began again trying to get TK to replace the concrete patio. I got ahold of a new contact and began getting some traction after first being question on why I had waited so long to contact them. He then admitted that it was their fault and he saw my prior attempts, but the individual previously handling warranty work was no longer there. He agreed to send someone out to inspect the issue. That individual inspected it, took photos, and agreed there was an issue with how it was installed.
  That was in early October. Since that time I have left multiple voicemail with the warranty department, along with the main office receptionist, with no return calls.
  This is the second time my matter has reached an inconclusive end with TK. Their inspector that came out verbally agreed their was an issue, but I have yet to recieve any communication as to how they intend to resolve it.
  My request is that TK contact me to explain how and when they will replace the concrete patio. If this is denied, then I will proceed with small claims court or seeking legal services.

  Business Response

  Date: 12/17/2024

  We did an inspection of the patio on October 10, 2024.  They took pictures and reported back to us that the exterior concrete patio slab was well within industry standards and that no further action is warranted.  It was our understanding that this message was relayed to *** ***** at the time of inspection.

  Customer Answer

  Date: 12/17/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  If they thought this had been disclosed to me, then returning any of the numerous voicemail left would not have been an issue. See attached screenshot from the gentleman from TK that did the inspection, he clearly didn't know that TK thought this was an acceptable patio install. If TK is going by the opinion of the gentleman taking the photos, he agreed there was an issue with water pooling and the slope was not allowing water to runoff away from the home. He also admitted this was dropped by TK with multiple changes to staffing in the warranty department. I disagree with this being acceptable construction standards. Please have them cite those standards for my review. 

  If this matter cannot be resolved by TK, my next steps will be to utilize online reviews including photos, file a small claim court application, and then seek attorney representation if needed. 

  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We built a 4 Bedroom 3 bath house and since completion our 3 toilets haven't worked. The first time one was used it didn't flush anything down and clogged with just urine and toilet paper in it. All 3 toilets are having problems with clogging due to toilet paper. We tried other toilet papers and nothing works. They clog and fill to the top, so we have to ensure any smells or orders until the toilet has a little less water so we are able to take a plunger to it, its disgusting.
  We are unable to put toilet paper in the toilets, we have to put toilet paper in trash cans, which is absolutely barbaric and unsanitary. We have called and spoke with numerous people with no resolution. They just brush us off or say they will send someone out and no one ever comes.

  Business Response

  Date: 11/13/2023

  I am surprised by this complaint.  We are scheduled to replace the toilets Wednesday November 15, 2023.

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TK Constructors built my house in 2019. Immediately following the home being built, I contacted the HVAC installer due to concerns for the HVAC system constantly running. They came out twice within the first year of living in the home. Both times, they minimized the concern and once replaced my thermostat. I knew something was wrong with the system but trusted them and didn't pursue further. In August 2022, the AC completely stopped blowing cool air. After contacting a more reputable company, it was determined our compressor needed replaced. Despite the part being under warranty, this cost us over $1800. In April 2023, our heat stopped blowing hot air. This time, it was determined our defrost board and temp sensor needed replaced. This cost around $800 despite parts warranty. Now, June 2023, our air is again not blowing cool air. This time, our inside coil needs replaced. Despite part warranty, this will cost over $2000 to repair. The HVAC company we are working with suggests a new system due to concerns for the unit not being properly installed.

  Business Response

  Date: 06/21/2023

  Tk Constructors was not made aware of any issues with the HVAC unit installed by Airtron in the home we built for ******* ******* until we received this complaint on Monday June 12th, 2023.  We contacted *** ******* and learned that she had contacted another company to do the work on her HVAC unit.  If we had been made aware of the issues with Airton earlier, we would have been more than willing to help her through the process and hold Airtron accountable.   Because we were not given the option to participate in diagnosing the problem or holding Airtron accountable, we will not participate in paying for the solution.

   

   

   

  We have notified *** ******* of our decision.

  Customer Answer

  Date: 06/27/2023

  
  
  Complaint: ********
   
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  ******* *******