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Business Profile

Digital Media

Kentucky Media Box

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company provides a 1 year warranty on all their products, well, my box went down and instead of fixing the problem, they started talking about how they don't care, they wont drop their lives to fix customers issues, they just want to sell boxes and be done with it, they say things like, reviews what affect their business, i have a screenshot i will attach to this. bottom line is, if you get a box from them, they wont keep their word, that helps keep customers that comes to them, rather buy from someplace else. It will be in customers best interest to buy from other business, that will actually help you when your box goes down, which happens often. Every since i got this box, i had issues, they kept putting it off, finally i somewhat demanding repairs and they responded in a way a business person shouldn't. They keep changing their names, probably because they had other bad reviews. Now instead of remoting into my box and fixing it, they want me to MAIL IT AND PUT A RETURN ADDRESS LABEL IN IT. In other words, they want me to PAY TO GET MY WARRANTY BOX FIXED lol. They don't realize these boxes freezes all the time and now with this kind of service, people will be better off, getting one from a real dealer or get cable instead

Kentucky Media Box is NOT a BBB Accredited Business.

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