Reviews
Customer Review Ratings
Average of 8 Customer Reviews
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Review fromDavid S.
Date: 09/04/2025
5 starsThis is a great company to work with starting with Tim in sales to Biff and his crew in installing the windows. Highly encourage you to talk with them.
Window World of Lexington
Date: 09/08/2025
Thank you for the opportunity! Should you need anything in the future please let us know!Review fromAdam R
Date: 07/28/2025
5 starsOutstanding communication and service. The sales process with Russ was seamless, and the pricing seemed fair compared to other estimates. Ryan and Thomas who did my install were beyond professional and did a fantastic job. I plan to order more windows and another door from Window World soon.Window World of Lexington
Date: 07/29/2025
Thank you for the opportunity. If there is anything you need in the future please let us know.Review fromDenice L
Date: 07/24/2025
5 starsI used Window World in the early 90's and then again on my current home in July 2019. I have never had any problems. When they came to measure, they did not use the sales tactics that the other companies tried to use. They were straight and to the point and told me about their windows and their warranty. I felt they did a wonderful job, have a great product, and fair pricing. I have only had to use the warranty once, and that was just for a screen that had a small hole. They sent someone out and they replaced my screen. I would use them a 3rd time if I ever need new windows! Denice L., Stanford KY 7/24/2025Review fromRonald K
Date: 07/18/2025
5 starsWindow world has quality products, professional
installers, great warranties. I’ve had eight windows
installed, 4 each time. Very satisfied. Will recommend if anyone asks! We will be buying more from Window World.Review fromAngela M
Date: 05/08/2025
5 starsWindow World of Lexington did an awesome job replacing my siding. They went above and beyond with quality of work. Would recommend to everyone.Window World of Lexington
Date: 05/12/2025
Thank you for your business. If you need anything in the future, please let us know!Review fromCindy R
Date: 04/14/2025
5 starsWonderful experience! My windows were ready quickly and installed the next day! Everyone has been great to work with and the windows are beautiful!Window World of Lexington
Date: 04/16/2025
Thank you for your business. If you need anything in the future please let us know!Review fromJohn G
Date: 03/13/2025
5 starsI had Window World replace half of my windows several years ago and was very pleased with the price, quality and efficiency of installation. I recently had them come back and replace the other half and was just as pleased this time. I highly recommend them.Window World of Lexington
Date: 03/13/2025
Thank you for your business! Please let us know if we can assist you with anything in the future!Review fromMeghan J
Date: 01/20/2023
1 starThis has been one of the worst customer experiences I’ve ever had. I had all the windows in my hole replaced. No one had communicated with me at all from the time I ordered my windows up until the installation date. I called them and there were rude and dismissive. I was treated very poorly. I reached out to the salesman who was extremely kind when selling me the windows, about my experience and didn’t even get a response. However, the second day of the install it was discovered that he misquoted the number of windows and the overall price, he missed a window. He certainly text me to advise that they would be adding an additional $479 to the overall price. I tried to reach out to someone regarding the mishap and ask if something could be done for my inconvenience and poor experience and was told by the lady at the office that tell me I should have known how many windows I had because I’m the owner, and proceeds to raise her voice and talk at me like I’m a child. When I asked to speak to a manager I was told I couldn’t, because they are about to close for the day, and they are leaving the county next week. I text the salesman to ask to have a manager contact me and he responds and I quote ‘Don’t worry, I’m paying for your window myself’. ‘You win, I’ll eat it. In reality I’ve certainly lost. I’m now stuck with windows that have a lifetime warranty with a company that treated me like I wasn’t even a human being. I felt sad, and extremely defeated in the end.Window World of Lexington
Date: 02/01/2023
Spoke with the Customer this afternoon! I have apologized for the inconvenience, and told her I wanted her to be comfortable and confident with her window purchase! After a lengthy conversation I believe we have rectified the situation.Meghan J
Date: 02/01/2023
I spoke to Kendra today and she was extremely apologetic. I greatly appreciate her calling me to address my concerns and listen to me speak about my experience! She was professional and seemed to genuinely care. So glad we were able to rectify the situation and I’m much happier now!
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