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Business Profile

Fitness Center

Mega Gym

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went into Mega Gym on or around 6/29/2024 in order to cancel my gym membership. I have not been into Mega Gym in roughly the last year and recently moved so I decided it was time to cancel. The interaction went smoothly and I was told I would be charged again in July and could still use the gym up until the beginning of August. I signed the cancellation form and got a copy. Months went by and in October I noticed a charge to my card from Mega Gym with the amount of $38.16. I then checked to see if I had been charged since July and found that the charges never stopped after cancelling. I was finally able to go back and fix the issue on 11/07/2024. When trying to find out why I am getting charged they claimed to not have a cancellation on file and could do nothing more if I did not have my copy of the cancellation form. Since months had gone by and I assumed my membership got cancelled I had lost track of the paper. With this being said all they could do was cancel my membership today and put a note in my file about the issue. I understand the situation and all I am asking from them is to refund the money back to me. I know there is surveillance footage of me being at the desk and signing the form and I would like to get this resolved.

Mega Gym is NOT a BBB Accredited Business.

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