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Business Profile

Auto Services

Etscorn's Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business replaced my entire engine in my car to a total just shy of $9000 transactions 4/24/2024 and 6/13/2024 telling me it was covered under warranty for 1 year if anything goes wrong. I brought it back 10/23/2024 because the engine is smoking from the engine bay. They claim this is not covered under their warranty and wanted to charge me an additional $1000 to fix it.

    Business Response

    Date: 11/08/2024

    We have reached out to this customer numerous times to offer assistance. He has not contacted us so far. Customer opted to have a used engine installed due to cost of a new one, this would have been covered under warranty if it was a new engine but it is not. However we are willing to strongly help customer out with the price of the valve cover repairs since he did spend a lot of money on his cars used engine but we have not heard from him. Originally his old engine was locked up car would not run, his car now runs and drives fine, a refund request due to an oil leak on a used engine is absurd. We always tell customers up front when doing an engine replacement additional repairs are likely as we can not test anything when the car wont run or drive.

    Please call if any questions.

    Thanks 

Etscorn's Auto Service is NOT a BBB Accredited Business.

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