Complaints

This profile includes complaints for Vincent Fister, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vincent Fister, Inc.

  2305 Palumbo Dr Lexington, KY 40509-1010

  
• 

  Vincent Fister, Inc.

  PO Box 5063 Lexington, KY 40555-5063

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired them to move us about 4 or 5 miles. They load our property on their truck and we pay extra to have it on the trucks in storage for 5 days. On the 19th of June they started delivering our stuff. They finished on 20th of June 2023. We had about 50 items broke, damage and destroyed. They also damaged the floor and doors at the previous house we moved out of. They sent a gentleman by the name of **** ******, who works for 12 moving companies to look at the damage. Everything he did, you could still see the marks on floors, furniture and walls.He comes to our new house that had just been painted and new floors in the cottage. He tries a few things and said, I'm not going to able to fix or repair what ****** ***** torn up. House was built in 1830. He said a lot of the moving damage was pre existing conditions. There not one item on contract that says, this item or items, has pre existing damage. He took 2 dinning chairs to his shop to piece back together and return them to us and you can tell just where they have been repaired. We have ask for $1000.00 for repair to house and cottage floors and walls. They offered $250.00 first, then told us they where going to talk to **** ****** about this matter, but **** said, he was never told about it. So **** ******, and someone decide to send us a check for $350.00, saying, pacceptance if this check will be considered full and final settlement of the property claims and associated with the move. When we meet with the representative of the company. she said, we should take out the full amount of insurance in case something got damaged or broken and we did take the full amount. As of January 4, 2024, we haven't received our check for $3770.00 from ******** ********* ******** for items that where damage or destroyed. ******* ****** is Claims Rep. Check we received from Fister, Inc dated December 15.2023, I have all my letters and contracts if you'll need them. Thank you, **** ******** *** *** *****

  

  Business Response

  Date: 01/12/2024

  See attachment.

  Customer Answer

  Date: 01/16/2024

  
  
  Complaint: ********
   
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  ******* ********