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Business Profile

Fence Contractors

Superior Fence And Rail Of Greater Lexington

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 of the fence rails are damaged and I have requested they be repaired. Vendors representative came out and said the boards were damaged by someone. As the boards were not damaged by me, they had to have been damaged at some time by the installers or the rails were defective at installation. The fence was installed less than a year ago. I have contacted the vendor several times and they are unwilling to repair.

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Superior Fence & Rail to replace our fence in May, 2023. They came out to do the work, but we had to leave before they finished due to a health emergency. When we returned home a few days later, the gate was not the size we spoke about, but it was the size they wrote in the contract, which I did not realize when I signed it. Also, I had asked them to leave some of the old fencing, but take the rest away. They left it all laying in the yard. I have called numerous times to fix the problems. I agreed to pay the extra money needed for a larger gate, and they finally came back out and replaced the gate. However, they left one post about 1 foot above the fence and did not put a latch on the gate. I have called to ask them to trim down the post and install the latch, and remove the old fence debris. This is has been going on for about 8 weeks. They have not fixed the problems, but they still are demanding payment. I have told them I will pay them when the job is completed. They have threatened to come and tear out the whole fence. We don't know what to do at this point.

    Business Response

    Date: 08/21/2023

    We did the work exactly as the contract stated and even went back and changed the gate to a larger size without charging the customer.  The post has been cut done and a new latch installed at no cost to the customer. Per the customers request we left the old fence and stacked it neatly along the new fence.  The customer has since paid for the remaining part of the job they owed.

    Customer Answer

    Date: 08/24/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* *nd find that this resolution is satisfactory to me.




    Sincerely,



    ***** ****

    ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

Superior Fence And Rail Of Greater Lexington is NOT a BBB Accredited Business.

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