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Business Profile

Rent to Own

Aaron's Rent To Own

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 19, 2025, I reported a defect with a 50-inch television rented from Aaron’s. The TV developed a vertical line that worsened before the scheduled service visit.

    At approximately 12:30 PM, delivery personnel from Store F844 inspected the unit. The defect was visible when powered on, but they immediately claimed “impact damage,” despite no cracks, spider-webbing, or blotches being present. The inspection occurred in a dimly lit room, yet photos were taken without clear evidence of damage.

    I explained the defect appeared suddenly during normal use, consistent with internal panel failure. The staff dismissed this, became confrontational, and accused me of breaking the TV. Later, the store’s sales manager—who never inspected the unit—insisted I caused the damage and admitted, “no matter what, Aaron’s will claim the customer damaged it.” She then pressured me to pay an additional $12 for a protection plan before offering to file a claim.

    This conduct demonstrates:

    Failure to diagnose equipment failure.

    Predetermined blame against the customer.

    Coercive solicitation of payment.

    Hostile and unprofessional treatment.

    I request the BBB investigate Aaron’s Store F844 for unfair practices and require Aaron’s to resolve this defect without attributing unsupported blame to me.

    Business Response

    Date: 09/04/2025

    At Aaron's we always strive to provide our customers with the best experience possible.  After thoroughly reviewing this issue, we decided to resolve this with 100% customer satisfaction.

     

     

Aaron's Rent To Own is NOT a BBB Accredited Business.

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