Reviews

Review Details

• Review fromPaul H

  Date: 05/27/2025

  3 stars
  This company installed two garage doors for me in November, 2023. This included several remote door openers for your car, and a wired console installed outside the doors to open them both. The remote signal door openers work fine, but the wired console door opener has been difficult from the beginning and has become more difficult over time. When I called the company in May 2025 to fix the problem, I was told there would be a $180 fee to come and inspect the problem. Be sure to make sure your wired console door opener works well at installation.
  

  Overhead Door Company of Northern Kentucky

  Date: 05/28/2025

  Thank you for your feedback. We appreciate the opportunity to clarify our service policies. We stand behind the quality of our work and provide a one-year warranty on our labor and the manufacturer provides a five-year warranty on all parts for the garage door opener you purchased. In your case, the wall console is fully covered under the parts warranty, and we were happy to replace it at no additional cost. The $180 fee is our standard service call charge, which covers the technician's time and travel for any on-site inspection or diagnosis that occurs after the one-year labor warranty period has expired. Since your installation was completed in November 2023 and the service request was made in May 2025, the labor warranty had expired by that time. We always strive to be transparent about our warranty terms and charges. If you have any further concerns, we’d be happy to assist. Thank you again for your business and feedback.

• Review fromMary A

  Date: 05/04/2023

  4 stars
  Not all overhead door companies operate the same. We thought we were dealing with overhead door Cincinnati at an area code of 513. As it turned out it was overhead door company Northern Kentucky. They do not accept coupons. Make sure you know who you're dealing with cuz there are better coupons out there for overhead door in Cincinnati and other types of door companies. Service was very good. Just disappointed in management of the overall company in Kentucky. I felt they should have honored an overhead door coupon.
  

  Overhead Door Company of Northern Kentucky

  Date: 05/07/2023

  Thank you for selecting Overhead Door Company of Northern Kentucky. We truly appreciate the opportunity to be of service and were happy with the services we provided. We certainly understand and apologize for the confusion about the coupon offers that we accept. We are glad that you were able to take advantage of the current coupon we offer for residential service. Unfortunately, it is difficult for us to accept coupons for other garage door companies. Thank you again for the opportunity!
  

  Overhead Door Company of Northern Kentucky

  Date: 05/07/2023

  Thank you for selecting Overhead Door Company of Northern Kentucky. We truly appreciate the opportunity to be of service and were happy with the services we provided. We certainly understand and apologize for the confusion about the coupon offers that we accept. We are glad that you were able to take advantage of the current coupon we offer for residential service. Unfortunately, it is difficult for us to accept coupons for other garage door companies. Thank you again for the opportunity!

• Review fromyanbo l

  Date: 10/05/2022

  1 star
  I ordered a circuit board and received a replaced item which is not working. The company charges a 20% restocking fee and only honor store credit for an incorrect item that does not work.
  

  Overhead Door Company of Northern Kentucky

  Date: 10/06/2022

  Thank you for the feedback regarding the online order was placed with us on 9/27/22. We wanted to provide more details regarding the order.The order was placed on 9/27. Within the description of the product. it states that this part number has been discontinued and will be substituted out for the updated part.On 9/30 we received a request to return the part because the part that was received was not what was pictured on the website and did not work.On 10/1 we replied back that the part you received was the revised circuit board and the substitute for the circuit board that was ordered. We explained the differences between the circuit boards and indicated the model garage door openers it would work with. We asked if you attempted to install the circuit board.On 10/4 we followed back up again providing instructions on how to return the circuit board. We stated our return policy and outlined the the appropriate restocking fee associated with the circuit board you ordered.Our stated return policy on the website states If a customer requests a refund for a defective product instead of accepting a replacement item or if the product is being returned for a reason other than being defective, the refund will be subject to a 10% restocking fee. Electronic parts such as remote controls, keyless entries and circuit boards are subject to a 20% restocking fee. No shipping charges will be refunded.If a product is returned damaged or non re-sellable, a refund will not be accepted. Electronic parts such as circuit boards, safety sensors and the *** Anywhere will be inspected closely. If it is deemed that the part was installed incorrectly or damaged during installation, no refund will be provided. As of 10/6 we have not received a response to either of our messages to assist with the return of this order.We would be happy to assist you with the return of the order. However, as stated in our return policy there will be a 20% restocking fee deducted from the refund.

• Review fromJoyce & Chuck S

  Date: 09/11/2022

  5 stars
  This company is awesome. Explained everything from beginning to end. Installation was smooth, no issues, no mess. We would definitely recommend this company
  

  Overhead Door Company of Northern Kentucky

  Date: 09/15/2022

  Thank you for taking the time to provide such a great review. We appreciated the opportunity to be of service. If there is anything that we can do for you in the future, please do not hesitate to give us a call.