Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received numerous correspondence threatening collection fees and resale of items sold. I have provided a credit card number which they say was "declined", but could not give a reason. Because there is no reason. The funds were there. I have sent the money via their preferred method. They sent me "directions" but it was only banking information. No instructions. I have done my best in good faith and have submitted the appropriate payment to their banking institution, which I have asked them to confer with and get back to me (which has not happened). I am frustrated that I followed THEIR directions and now they are threatening me.

  

  Business Response

  Date: 05/15/2024

  This customer received a standard email for an unpaid invoice that was later paid with no issues. 

• Initial Complaint

  Date:02/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bid on and won two items. The ran my card for a small amount to prove it was legit, and then refunded it (all as normal) and then when it was time for them to send my items they refused to run my card and demanded a wire transfer. They sent an email threatening legal action and heavy fines for non payment if I refused to wire. They state that my card address doesn’t match my id address. My card has my prior address listed but I was able to confirm that address, as well as sent a copy of my id. The fact that they refuse to run a card where there is protection for buyer and seller and demand a wire with threats is a huge red flag. This company is obviously up to something shady and needs to be shut down immediately

  

  Business Response

  Date: 05/15/2024

  Certain purchases of higher value items require wire transfer payment when an address or other identity measures can not be determined.  We also require wire transfer payment of certain high value items regardless if identity can be verified due to risk.   This is not "shady" and is a standard business practice when dealing with high value items.

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  seller is a scammer on hibid and sells fake jewelery stating gold and diamonds. item is fake and did this just to make it look real

  

  Business Response

  Date: 11/29/2023

  Attached is the listing for this customers item, as well as three emails from today where the customer makes threats and curses unprovoked,  We have sold over 300 of these exact bracelets as they are a closeout for a major jewelry chain store.  There has never been an issue.  This item is not gold, and was not sold as such.  It was listed as 14kt gold overlay brass.  The diamonds are natural.  

  This is a $999 retail bracelet that this customer purchased in our auction for $60.  I couldn't be happier to purchase this item back if the customer wishes to mail it back.  I'm honestly confused by this as the accusations here are baseless and completely untrue.

• Initial Complaint

  Date:06/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was led to believe that the jewelry appraisal from Premier Gem Laboratory for a ring I purchased was authentic and real. I purchased a ring for 800 dollars with shipping and added expenses it rounded up to $1,003. I took the jewelry to a GIA certified appraiser and he informed me that the ring valued at $9,500 was in fact fake and not worth any where close to what was paid.
  I spoke with the lead auctioneer Adam who refused to give me his last name and haven't been offered a refund for the issue, just a guarantee the appraisal is real and the ring is worth the amount listed. I believe they are running a fraud based business and should no longer be able to sell any items from now on. My invoice number is as follows: ***** ***** ****** *** ********* ******* ******** ******* ***** ******** *** *** ****** *** *** ***** ********** ** ***** *********** ** ***** ****** ****** ************

  

  Business Response

  Date: 07/03/2023

  Below is the description for the following item.  Every detail is 100% accurate.  This ring was purchased for $700 + auction fees.  I did speak to this customer and told her that the information is accurate, and that has not changed.  Gold purity, diamond weight and any gemstone treatments are accurately noted.  This customer seems to be confused on the meaning of "Retail Replacement Value" - which is not guaranteed, nor can it be guaranteed by any company that sells jewelry.  This is a price point for insurance purposes that a piece of jewelry can be replaced at full retail value, anywhere in the country.   Retail Replacement Value is covered in our terms and conditions thoroughly, and is listed below.

  As for a return, all the customer had to do was ask for a return.  We would be more than happy to have this ring back.  It would be against our terms & conditions to do so, but it's not an issue at all.  We sell 50,000+ pieces of jewelry per year, and rarely ever have someone with this issue. 

  PGL Digital Appraisal Included. Retail Replacement Value $9,685 Main gemstone is a blue sapphire. Carat Weight: 2.57 Measurements 9X7 Treatment: Diffusion Gram Weight: 5.60 14kt Gold mounting features natural diamonds  weighing .75 carats Color Grade: G-H Clarity Grade:SI1-SI2 Size 7.5

  Customer Answer

  Date: 07/05/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: i have taken this ring to multiple appraisers and the gemstones are not real.
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 23, 2023, I won an auction for what was listed as a 10 karat gold 1 total karat weight diamond ring. The total amount I was billed was $366.80. The purchase included an appraisal which stated that the replacement cost for the ring was appraised at $4365 and contained multiple natural round diamonds. I wanted to resell the ring, and although I did not expect to sell it for that price, I did expect that I had gotten what I paid for. I took the ring to a jeweler for cleaning, and asked if I could look at the ring under their magnifier to see the diamonds up close for myself. Upon looking, they informed me that the stones were not diamonds. They tested them, and said they were actually white sapphires, which are significantly less valuable. As AABids.com is supposed to stand behind the authenticity of the items they sell, I contacted them twice to see how to receive a reimbursement for my payment, as the item sold to me was not a diamond ring as stated. I have received no reply from them. All I would like is my $366.80 back. Thank you.

  

  Business Response

  Date: 06/27/2023

  This ring is 100% as advertised.  Diamond is not opinion, it is fact.  Any gemological laboratory in the world will confirm this ring as diamond.

• Initial Complaint

  Date:12/27/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bid on their online website on Nov 30 2022, credit card charged dec5th 2022. The items won at the auction was never delivered. Numerous calls and emails and still haven't received the package.

  

  Business Response

  Date: 03/14/2023

  I was not aware of any issue with this customer.  According to email correspondence (attached), we had an inventory shortage of one item.  The customer requested a refund of all purchases, which we immediately issued (also attached).

  Customer Answer

  Date: 03/15/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ****** *********