Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Payne's A-1 Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Robert J

    Date: 07/09/2023

    My car broke down (overheating) on the Cumberland Parkway near the Nancy exit. I called the BMW Roadside Assistance through their phone app. After speaking with the representative, I was assured that a towing service would be found and provided with No Charge to me. After a few text alerts, I was informed that Payne Towing had been assigned to haul my car to the nearest BMW dealership, which was in Bowling Green. They provided an ETA of the service, and said I should expect a call from Payne Towing confirming.
    Well, I received the call, and it wasn't good. The tow driver called me and asks whereabouts on the Cumberland Parkway I was. He then told me that, that wasn't exactly where BMW said I was, and it would cost me about $400 additional. Can you say Shakedown? I know for a fact that roadside assistance gave them the correct coordinates because the operator repeated and verified my exact location back o me several times, and that was what would have been relayed to the towing service. I think Payne towing saw an opportunity to earn a few extra bucks and went for it.
    After several phone calls with roadside assistance, Payne's towing was terminated and another towing service that had to drive even further than them came to my rescue. With No Cost to Me!

Payne's A-1 Towing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.