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Business Profile

Solar Energy Contractors

Go Green Solar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed contract in Octobaer of 2022 for solar panel intallation with ****** ******** as salesman. Was promised that installation would be completed before financing payments would begin (February 1, 2022). As of today, April, 22, 2023 system is installed but not operational. Was promised that the installer would make the initial payments until the system was up and running. That has not happened. I'm constantly harassed by the financing company, Mosaic (601 12th Street, Oakland, CA 94607, phone 855-746-7849) for payments per contract. Have requested a itemized receipt for tax purpose and insurance but have not received it. Was told that delays were due to failure of the system to meet inspection. The installation was completed on February 3, 2023 but has yet to pass the inspection. Have not seen an inspector come to due any type of inspection. Have had multiple conversations with ******* ****** of Go Green Solar with no success. Many promises and no resolution. Have also talked with Mosaic and lodged complaints which seem to get dismised once they speak with the installer. Mosaic says that they are only the financers and that any other complaints will have to be addressed by the installer. Spoke with ******* ****** on April 17, 2023 and was told that the building permit had been approved and that the inspection would be completed before the end of that week. Nothing happened therefore I'm filing this complaint to ask for assistance. In addition, I have left over equipment in my back yard that prevents the grass maintenance from being done and a part of my drop ceiling in the basement has not been replaced. I suspect that I have been over charged for the system based on comparion to similar house installations on the internet. However, I have no concrete proof since I don't know how many panels were installed, the brand or the wattage. (Information requested but never received). Supposedly, I would be paying installments to Mosaic instead of paying electrical fees.

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