Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 20, 2023, ******* ***** from Wichita Tree service provided me a bid to trim three trees in my backyard. His bid was $1,400. When I called to confirm the bid, I suggested that the bid include a second pear tree located in my front yard. ******* said it should not take more than an additional hour’s work. We agreed on an additional $100, bringing the total bid to $1,500.
  Two men arrived on November 8 to do the work. I peered out the window several times to see what was going on and remember thinking “not much is going on”. Later in the day I received an e-mail with an invoice attached noting that payment was due that day, so I paid the bill using their on-line payment service.
  Sometime after the crew left, I went out to make a cursory inspection. I noticed the rather small stack of limbs in my front yard and thinking that wasn’t much for $1,500. I also noted that the crew didn’t work for much more than an hour.
  I called Wichita Tree Service the next day expressing my concern over the amount of the bill. *** ***** agreed to come out and inspect the work, which I think he did that day. After observing the work the crew had done he agreed to reduce the bill by $500, to which I agreed.
  After several days had passed, I called to check on the status of the refund and ******* agreed to bring the check out to me, but I said to just drop it in the mail. That never happened. I subsequently called numerous times to request the refund, always to hear that I was going to be paid, or that the owner, ******* would call me back which he never did. On the last call I said that if they were having a cash-flow problem I was willing to work with them, but I needed a firm commitment of when I could expect payment. Again, I never heard back from them. One month after the service was completed, I still had not been paid so I sent a letter to them noting that if I was not paid by December 15th, I would have to commence other means of obtaining my refund. I received no response.

  Business Response

  Date: 01/16/2024

  We dropped off a check to the consumer this morning in the amount of $500.

  Customer Answer

  Date: 01/16/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********